Cloud Based Contact Center Market Size, Share & COVID-19 Impact Analysis, By Component (Solutions and Services), By Deployment (Public, Private, and Hybrid), By Organization Size (Large Organizations, Small and Medium-Sized Organizations), By Vertical (Banking, Financial Services, and Insurance, ITES, IT and Telecom, Government, Healthcare, Consumer Goods and Retail, Travel and Hospitality) and Regional Forecast, 2020-2027

  ATTRIBUTE

  DETAILS

Study Period

  2016–2027

Base Year 

  2019

Forecast Period

  2020–2027

Historical Period

  2016– 2018

Unit

  Value (USD billion)

Segmentation

  Component; Deployment; Organization Size, and Vertical and Region

By Component

• Solutions
  
  
  
  • Interactive Voice Response (IVR)
  
  
  • Automatic Call Distribution
  
  
  • Computer Telephony Integration (CTI)
  
  
  • Call Recording
  
  
  • Reporting and Analytics
  
  
  • Dialer
  
  
  • Workforce Optimization
  
  
  • Customer Collaboration
  
  
  • Others
  
  
  
  


• Services
  
  
  
  • Professional Services
  
  
  • Managed Services
  
  
  
  

By Deployment

• Public


• Private


• Hybrid

By Organization Size

• Large Enterprises


• Small and Medium-Sized Enterprises

By Vertical

• Banking, Financial Services, and Insurance


• ITES


• IT and Telecom


• Government


• Healthcare


• Consumer Goods and Retail


• Travel and Hospitality


• Media and Entertainment


• Others

 By Region

• North America (Component; Deployment; Organization Size; Vertical; and Country)




• The U.S. (By Deployment)


• Canada (By Deployment)


• Mexico (By Deployment)




• South America (Component; Deployment; Organization Size; Vertical; and Country)




• Brazil (By Deployment)


• Argentina (By Deployment)


• Rest of South Africa




• Europe (Component; Deployment; Organization Size; Vertical; and Country)




• The UK (By Deployment)


• Germany (By Deployment)


• France (By Deployment)


• Italy (By Deployment)


• Spain (By Deployment)


• Russia (By Deployment)


• Benelux (By Deployment)


• Nordics (By Deployment)


• Rest of Europe




• Middle East & Africa (Component; Deployment; Organization Size; Vertical; and Country)




• Turkey (By Deployment)


• Israel (By Deployment)


• GCC (By Deployment)


• North Africa (By Deployment)


• South Africa (By Deployment)


• Rest of MEA




• Asia Pacific (Component; Deployment; Organization Size; Vertical; and Country)




• China (By Deployment)


• India (By Deployment)


• Japan (By Deployment)


• South Korea (By Deployment)


• ASEAN (By Deployment)


• Oceania (By Deployment)


• Rest of Asia-Pacific