Customer Relationship Management (CRM) Market Size, Share & Industry Analysis, By Component (Software and Services), By Deployment (On-Premises and Cloud), By Enterprise Size (Large Enterprises and SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation & Customer Retention, Customer Support and Contact Center, CRM Analytics, and Social Media Management), By Vertical (BFSI, Manufacturing, IT & Telecommunications, Retail & Consumer Goods, Government, Healthcare, Transportation and Logistics, and Others), and Regional Forecast, 2025–2032

ATTRIBUTE

DETAILS

Study Period

2019-2032

Base Year

2023

Forecast Period

2025-2032

Historical Period

2019-2023

Growth Rate

CAGR of 12.8% from 2025 to 2032

Unit

Value (USD Billion)

Segmentation

By Component

• Software


• Services

By Deployment

• On-Premises


• Cloud

By Enterprise Size

• Large Enterprises


• SMEs

By Application

• Marketing and Sales Automation


• Customer Management


• Lead Generation & Customer Retention


• Customer Support and Contact Center


• CRM Analytics


• Social Media Management

By Vertical

• Banking, Financial Services and Insurance (BFSI)


• Manufacturing


• IT and Telecommunications


• Retail and Consumer Goods


• Healthcare


• Government


• Transportation and Logistics


• Others (Media, Entertainment, Education, and Others)

By Region

• North America (By Component, Deployment, Enterprise Size, Application, Vertical, and Country)




• U.S. (Application)


• Canada (Application)


• Mexico (Application)




• South America (By Component, Deployment, Enterprise Size, Application, Vertical, and Country)




• Brazil (Application)


• Argentina (Application)


• Rest of South America




• Europe (By Component, Deployment, Enterprise Size, Application, Vertical, and Country)




• U.K. (Application)


• Germany (Application)


• France (Application)


• Russia (Application)


• Benelux (Application)


• Nordics (Application)


• Rest of Europe




• Middle East & Africa (By Component, Deployment, Enterprise Size, Application, Vertical, and Country)




• GCC (Application)


• South Africa (Application)


• Rest of the Middle East & Africa




• Asia Pacific (By Component, Deployment, Enterprise Size, Application, Vertical, and Country)




• China (Application)


• Japan (Application)


• India (Application)


• Australia (Application)


• Southeast Asia (Application)


• Rest of Asia Pacific