Telecom Operations Management Market Size, Share, and Industry Analysis, By Software Type (Network Management, Customer and Product Management, Billing and Revenue Management, Inventory Management, and Others), By Deployment (On-premises and Cloud), By Telecom Operator (Mobile Operator and Internet Service Provider), and Regional Forecast, 2024-2032

Telecom operations involve managing telecom services to ensure maximum availability and minimal disruption. This includes addressing provisioning issues, managing network inventory, handling fault management, and ensuring network availability. The solution also optimizes maintenance schedules, aids in strategic planning, enhances visibility, and provides the necessary tools for seamless infrastructure management.

The telecommunications industry is a major adopter of digital transformation and a key driver of global digitization. It is experiencing significant changes in its market environment. Investments in interoperability and technology have led to a shift in capital flows and information throughout the global economy while also laying the groundwork for new business models across industries. Communication service providers are developing advanced and innovative solutions to meet the increasing demand for bandwidth and the growing number of mobile Internet users.

During the COVID-19 outbreak, telecom companies prepared to handle a 30% to 40% increase in bandwidth demand on their networks as millions of employees and students started staying at home. According to FierceTelecom, the COVID-19 pandemic prompted companies of all sizes to speed up their digital transformation plans. Companies that had already embraced digital transformation and cloud strategies were better equipped to withstand the initial weeks of the pandemic.

• In May 2020, Verizon Business' survey results showcased a few of the points, stating that 43% of the total respondents planned to enhance their businesses through digital and related technologies. Also, 30% have already deployed new procedures for globally delivering their products and services.

Impact of Generative AI on the Telecom Operations Management Market

The emergence of advanced technologies, such as 5G, machine learning/artificial intelligence, and IoT, in the field of telecommunications has led to rapid transformation. The integration of generative AI in the telecom industry has empowered providers to optimize operations and improve user experiences.

In a recent survey conducted in 2023, it was found that the use of GenAI in the telecommunications industry is expected to increase from 19% to 48% within the next two years. The combination of GenAI and Machine Learning (ML) is set to revolutionize the mobile telecommunications sector, especially in the fields of network orchestration and management.

Segmentation

Key Insights

The report covers the following key insights:

• Micro Macro Economic Indicators


• Drivers, Restraints, Trends, and Opportunities


• Business Strategies Adopted by the Key Players


• Impact of Generative AI on the Global Telecom Operations Management Market


• Consolidated SWOT Analysis of Key Players

Analysis by Software Type

The major software types for telecom operations management are categorized as network management, customer and product management, billing and revenue management, inventory management, and others. The billing and revenue management software dominated the market in 2023. The software is expected to support strong growth prospects as operators seek to identify and recover revenue leakages and detect fraud in order to deliver high-quality services.

• For instance, in November 2023, as per the Communications Fraud Control Association (CFCA), mobile operators across the globe lost approximately USD 38 billion annually owing to uncollected revenues and fraud.

Thus, the billing and revenue management software enables mobile operators to reduce costs by eliminating fraud associated with managing stakeholders' revenue shares.

Regional Analysis

The global telecom operations management market is distributed into five regions: North America, South America, Europe, the Middle East & Africa, and Asia Pacific. In 2023, North America held a dominant share of the market due to its high expenditure on business operation solutions. The region also has a highly developed telecommunications sector with intense competition among communication providers, which is expected to boost the region's telecom analytics market further.

The Asia Pacific region is expected to have the highest growth rate during the forecast period. The growing presence of platforms for e-commerce and merchant buy-in, extensive usage of smartphones, and investments in 5G networks are fuelling market growth in the Asia Pacific.

• In July 2022, Adani Group announced its plans to enter the cellular telecom space with a rollout scheduled for 2022. As part of its expansion into the Australian market, the company is expected to introduce three new wireless service providers. This move will make Adani Group one of the first Indian firms to enter this sector in Australia. 

The distribution of the global telecom operations management market by region of origin is as follows:

• North America – 33%


• South America – 7%


• Europe – 27%


• Middle East & Africa – 12%


• Asia Pacific – 21%

Key Players Covered

The key players in this market include Telefonaktiebolaget LM Ericsson, IBM Corporation, Hewlett Packard Enterprise Development LP, Oracle Corporation, Amdocs Inc., Nokia Corporation, Comarch SA, Cisco Systems Inc., Netcracker Technology Corp, ZTE Corporation, and ServiceNow Inc.

Key Industry Developments

• March 2023: Spectrum Enterprise, a division of Charter Communications and a national provider of scalable fiber technology solutions announced an expanded partnership with Netcracker Technology. As part of the partnership, Spectrum Enterprise has chosen Netcracker Revenue Management as its solution, which will enable it to serve customers from a single billing platform.


• February 2023: D-Link Corporation unveiled two new versions of its network management system, D-View 8. The new versions include the Enterprise Edition (DV-800E) and the Standard Edition (DV-800S), both of which offer a range of network management solutions. These versions are designed to enhance user experience by providing high-precision traffic monitoring and network management solutions, making network management more user-friendly and accessible.