Asia Pacific Unified Communication & Collaboration (UC&C) Market Size, Share & COVID-19 Impact Analysis, By Type (Telephony, Conferencing, Unified Messaging, and Others), By Deployment (Hosted and Cloud), By Organization Size (Small & Medium Size Enterprise and Large Enterprise), By Industry (IT and Telecommunications, BFSI, Healthcare, Retail, Manufacturing, Education, Government, and Others), and Regional Forecasts, 2023-2030

Asia Pacific has the maximum CAGR in the global Unified Communication & Collaboration (UC&C) market. It is projected to grow at a CAGR of 19.2% during the forecast period. The global market for unified communication and collaboration is projected to grow from USD 60.73 billion in 2022 to USD 222.61 billion by 2030.

The strong shift in communication and collaboration demand in Asia Pacific has surge the market share. Its adoption has supported in the region’s digital transformation under communication space. The Asia Pacific countries investment in cloud infrastructure is growing year-on-year. Considering the growth opportunities various companies are investing in the region. According to the Canalys survey of the year 2022, companies, such as Microsoft Corporation, Google Inc., and Amazon Web Services, account for 26%, 9%, and 32%, respectively, of the Asia Pacific cloud service market.

Our report on the Asia Pacific UC&C market covers the following countries/regions - China, India, Japan, Southeast Asia, ASEAN, Oceania, and the Rest of Asia Pacific.

LATEST TRENDS

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High Quality Services through Virtualization to Boost Market Growth

Virtualization can help in improving unified communication capabilities. The implementation of virtualization can reduce the requirement for remote site IT staff. Along with the reduction in hardware expenditure, cost saving through less power consumption is expected to drive the demand for virtualization-based unified communication. As compared to a physical server, virtual UC&C at the contact center enhances communication efficiency through fault tolerance, live migration, distributed resources, storage migration, and more. Similarly, disaster recovery has improved in virtualization. This is expected to boost the market growth.  

DRIVING FACTORS

Growing Business Competition to Drive Market Growth

The growing competition in Asia Pacific businesses is driving demand for advanced customer engagement solutions majorly across large enterprises. UC&C is a solution that helps companies and their customers in building trustworthy relationships using real time communication. enterprises can communicate through unified communication tools such as text messages, live chat, chat bots, social media, and more. These solutions are easy to rectify customer issues with highly secured platform.

• In February 2023, Singapore-based Consilium Software launched UniVCX, a video collaboration platform to enhance its customer engagement solution. The company has supported BFSI, manufacturing, logistics, and transportation companies in enhancing the customer experience with its video collaboration solution.

RESTRAINING FACTORS

Regulated Telecom Industry to Limit the Unified Communication & Collaboration (UC&C) Market Growth Size

Asia Pacific telecom industry across countries have strict regulatory barriers that might impact the unified Communication & Collaboration (UC&C) market growth. For cloud-based UC&C services and enterprise telephony, Japan, China, and India are highly regulated. This is expected to hinder the potential of unified communications solutions in the Asia Pacific market share.

KEY INDUSTRY PLAYERS

The key players in the Asia Pacific market are focused on expanding their reach across industries. The companies are offering innovative solutions by integrating artificial intelligence for each of their clients to manage and engage their customers. Through strategic collaboration, these players are increasing their customer base and revenue generation. With constant innovation, the players are providing advanced unified communication & collaboration solutions to the Asia Pacific customers. Similarly, on the global front, these major players are performing competitively, thus expected to boost the global market position and CAGR during the forecast period.

LIST OF KEY COMPANIES PROFILED:

• Zoho Corporation (India)


• AstraQom (South Korea)


• Tata Communications (India)


• First Unity Limited (China)


• China Telecom Pte. Ltd. (China)


• Infosys Limited (India)


• Fujitsu Limited (Japan)


• KDDI Corporation (South Korea)


• NEC Corporation (Japan)


• Sify Technologies (India)

KEY INDUSTRY DEVELOPMENTS:

• February 2023: Zoho Corporation launched unified communication & collaboration platform, Trident, to strengthen collaboration technologies for businesses. Trident with its core capabilities is expected to offer the Zoho clients a unified solution for its workplace collaborations.


• September 2022: The Japan Steel Works Ltd. announced a collaboration with Umati for unified & communication platform. The company aims to expand management efficiency and production capabilities with open communication interfaces.


• April 2022: China Mobile International in partnership with 8×8 Inc. announced the launch of first cloud mobile for customer engagement in the China market. Organizations in the country can expand businesses with cloud communication under CCaaS and UCaaS solutions.

REPORT COVERAGE

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The research report provides qualitative and quantitative insights on the market and a detailed analysis of the Asia Pacific market size & growth rate for all possible segments in the market. Along with the Asia Pacific market forecast, the report provides an elaborative analysis of the market dynamics and competitive landscape. Various key insights presented in the report are an overview of the number of procedures, overview of price analysis of types of products, overview of the regulatory scenario by key countries, market trends, pipeline analysis, new product launches, key industry developments – mergers, acquisitions & partnerships, and the impact of COVID-19 on the market.

Report Scope & Segmentation