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Customer Experience Management (CEM) Market Size, Share, Industry Analysis, By Component (Solution and Services), By Deployment (On-Premises and Cloud), By Enterprise Size (Large Enterprises and SMEs), By Touchpoint (Call Center, Website, Mobile Applications, Email, Social Media, and Others), By End-user (BFSI, Retail and Consumer Goods, IT and Telecom, Healthcare, Automotive, Media and Entertainment, Government, and Others), and Regional Forecast 2024-2032

Last Updated: February 03, 2025 | Format: PDF | Report ID: FBI101661

 

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Executive Summary
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. Global Customer Experience Management Key Players Market Share/Ranking, 2023
  5. Global Customer Experience Management Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Component (USD)
      1. Solution
      2. Services
        1. Professional
        2. Managed
    3. By Deployment (USD)
      1. On-Premises
      2. Cloud
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. SMEs
    5. By Touchpoint (USD)
      1. Call Center
      2. Website
      3. Mobile Applications
      4. Email
      5. Social Media
      6. Others
    6. By End-user (USD)
      1. BFSI
      2. Retail and Consumer Goods
      3. IT and Telecom
      4. Healthcare
      5. Automotive
      6. Media and Entertainment
      7. Government
      8. Others
    7. By Region (USD)
      1. North America
      2. Europe
      3. Asia Pacific
      4. Middle East & Africa
      5. Latin America
  6. North America Customer Experience Management Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Component (USD)
      1. Solution
      2. Services
        1. Professional
        2. Managed
    3. By Deployment (USD)
      1. On-Premises
      2. Cloud
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. SMEs
    5. By Touchpoint (USD)
      1. Call Center
      2. Website
      3. Mobile Applications
      4. Email
      5. Social Media
      6. Others
    6. By End-user (USD)
      1. BFSI
      2. Retail and Consumer Goods
      3. IT and Telecom
      4. Healthcare
      5. Automotive
      6. Media and Entertainment
      7. Government
      8. Others
    7. By Country (USD)
      1. U.S.
        1. By End-user
      2. Canada
        1. By End-user
  7. Europe Customer Experience Management Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Component (USD)
      1. Solution
      2. Services
        1. Professional
        2. Managed
    3. By Deployment (USD)
      1. On-Premises
      2. Cloud
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. SMEs
    5. By Touchpoint (USD)
      1. Call Center
      2. Website
      3. Mobile Applications
      4. Email
      5. Social Media
      6. Others
    6. By End-user (USD)
      1. BFSI
      2. Retail and Consumer Goods
      3. IT and Telecom
      4. Healthcare
      5. Automotive
      6. Media and Entertainment
      7. Government
      8. Others
    7. By Country (USD)
      1. U.K.
        1. By End-user
      2. Germany
        1. By End-user
      3. France
        1. By End-user
      4. Italy
        1. By End-user
      5. Spain
        1. By End-user
      6. Rest of Europe
  8. Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Component (USD)
      1. Solution
      2. Services
        1. Professional
        2. Managed
    3. By Deployment (USD)
      1. On-Premises
      2. Cloud
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. SMEs
    5. By Touchpoint (USD)
      1. Call Center
      2. Website
      3. Mobile Applications
      4. Email
      5. Social Media
      6. Others
    6. By End-user (USD)
      1. BFSI
      2. Retail and Consumer Goods
      3. IT and Telecom
      4. Healthcare
      5. Automotive
      6. Media and Entertainment
      7. Government
      8. Others
    7. By Country (USD)
      1. China
        1. By End-user
      2. Japan
        1. By End-user
      3. India
        1. By End-user
      4. Southeast Asia
        1. By End-user
      5. Rest of Asia Pacific
  9. Middle East & Africa Customer Experience Management Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Component (USD)
      1. Solution
      2. Services
        1. Professional
        2. Managed
    3. By Deployment (USD)
      1. On-Premises
      2. Cloud
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. SMEs
    5. By Touchpoint (USD)
      1. Call Center
      2. Website
      3. Mobile Applications
      4. Email
      5. Social Media
      6. Others
    6. By End-user (USD)
      1. BFSI
      2. Retail and Consumer Goods
      3. IT and Telecom
      4. Healthcare
      5. Automotive
      6. Media and Entertainment
      7. Government
      8. Others
    7. By Country (USD)
      1. GCC
        1. By End-user
      2. South Africa
        1. By End-user
      3. Rest of MEA
  10. Latin America Customer Experience Management Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Component (USD)
      1. Solution
      2. Services
        1. Professional
        2. Managed
    3. By Deployment (USD)
      1. On-Premises
      2. Cloud
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. SMEs
    5. By Touchpoint (USD)
      1. Call Center
      2. Website
      3. Mobile Applications
      4. Email
      5. Social Media
      6. Others
    6. By End-user (USD)
      1. BFSI
      2. Retail and Consumer Goods
      3. IT and Telecom
      4. Healthcare
      5. Automotive
      6. Media and Entertainment
      7. Government
      8. Others
    7. By Country (USD)
      1. Brazil
        1. By End-user
      2. Mexico
        1. By End-user
      3. Rest of Latin America
  11. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
    1. Zendesk Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    2. SAP SE
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    3. Oracle Corporation
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    4. Adobe, Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    5. Medallia Inc.,
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    6. OpenText Corporation
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    7. Microsoft Corporation
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    8. Salesforce
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    9. Genesys
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    10. Freshworks Inc.,
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
Read Less

Figure 1: Global Customer Experience Management Market Revenue Share (%), 2023 and 2032

Figure 2: Global Customer Experience Management Market Revenue Share (%), By Component, 2023 and 2032

Figure 3: Global Customer Experience Management Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 4: Global Customer Experience Management Market Revenue Share (%), By Enterprise Size, 2023 and 2032

Figure 5: Global Customer Experience Management Market Revenue Share (%), By Touchpoint, 2023 and 2032

Figure 6: Global Customer Experience Management Market Revenue Share (%), By End-user, 2023 and 2032

Figure 7: Global Customer Experience Management Market Revenue Share (%), By Region, 2023 and 2032

Figure 8: North America Customer Experience Management Market Revenue Share (%), By Component, 2023 and 2032

Figure 9: North America Customer Experience Management Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 10: North America Customer Experience Management Market Revenue Share (%), By Enterprise Size, 2023 and 2032

Figure 11: North America Customer Experience Management Market Revenue Share (%), By Touchpoint, 2023 and 2032

Figure 12: North America Customer Experience Management Market Revenue Share (%), By End-user, 2023 and 2032

Figure 13: North America Customer Experience Management Market Revenue Share (%), By Country, 2023 and 2032

Figure 14: Europe Customer Experience Management Market Revenue Share (%), By Component, 2023 and 2032

Figure 15: Europe Customer Experience Management Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 16: Europe Customer Experience Management Market Revenue Share (%), By Enterprise Size, 2023 and 2032

Figure 17: Europe Customer Experience Management Market Revenue Share (%), By Touchpoint, 2023 and 2032

Figure 18: Europe Customer Experience Management Market Revenue Share (%), By End-user, 2023 and 2032

Figure 19: Europe Customer Experience Management Market Revenue Share (%), By Country, 2023 and 2032

Figure 20: Asia Pacific Customer Experience Management Market Revenue Share (%), By Component, 2023 and 2032

Figure 21: Asia Pacific Customer Experience Management Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 22: Asia Pacific Customer Experience Management Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 23: Asia Pacific Customer Experience Management Market Revenue Share (%), By Touchpoint, 2023 and 2032

Figure 24: Asia Pacific Customer Experience Management Market Revenue Share (%), By End-user, 2023 and 2032

Figure 25: Asia Pacific Customer Experience Management Market Revenue Share (%), By Country, 2023 and 2032

Figure 26: Middle East & Africa Customer Experience Management Market Revenue Share (%), By Component, 2023 and 2032

Figure 27: Middle East & Africa Customer Experience Management Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 28: Middle East & Africa Customer Experience Management Market Revenue Share (%), By Enterprise Size, 2023 and 2032

Figure 29: Middle East & Africa Customer Experience Management Market Revenue Share (%), By Touchpoint, 2023 and 2032

Figure 30: Middle East & Africa Customer Experience Management Market Revenue Share (%), By End-user, 2023 and 2032

Figure 31: Middle East & Africa Customer Experience Management Market Revenue Share (%), By Country, 2023 and 2032

Figure 32: Latin America Customer Experience Management Market Revenue Share (%), By Component, 2023 and 2032

Figure 33: Latin America Customer Experience Management Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 34: Latin America Customer Experience Management Market Revenue Share (%), By Enterprise Size, 2023 and 2032

Figure 35: Latin America Customer Experience Management Market Revenue Share (%), By Touchpoint, 2023 and 2032

Figure 36: Latin America Customer Experience Management Market Revenue Share (%), By End-user, 2023 and 2032

Figure 37: Latin America Customer Experience Management Market Revenue Share (%), By Country, 2023 and 2032

Figure 38: Global Customer Experience Management Key Players Market Revenue Share (%), 2023

Table 1: Global Customer Experience Management Market Size Estimates and Forecasts, 2019 – 2032

Table 2: Global Customer Experience Management Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 3: Global Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 4: Global Customer Experience Management Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 5: Global Customer Experience Management Market Size Estimates and Forecasts, By Touchpoint, 2019 – 2032

Table 6: Global Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 7: Global Customer Experience Management Market Size Estimates and Forecasts, By Region, 2019 – 2032

Table 8: North America Customer Experience Management Market Size Estimates and Forecasts, 2019 – 2032

Table 9: North America Customer Experience Management Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 10: North America Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 11: North America Customer Experience Management Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 12: North America Customer Experience Management Market Size Estimates and Forecasts, By Touchpoint, 2019 – 2032

Table 13: North America Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 14: North America Customer Experience Management Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 15: U.S. Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 16: Canada Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 17: Europe Customer Experience Management Market Size Estimates and Forecasts, 2019 – 2032

Table 18: Europe Customer Experience Management Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 19: Europe Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 20: Europe Customer Experience Management Market Size Estimates and Forecasts, By Enterprise Size, 2019 – 2032

Table 21: Europe Customer Experience Management Market Size Estimates and Forecasts, By Touchpoint, 2019 – 2032

Table 22: Europe Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 23: Europe Customer Experience Management Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 24: U.K. Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 25: Germany Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 26: France Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 27: Italy Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 28: Spain Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 29: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, 2019 – 2032

Table 30: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 31: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 32: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By Enterprise Size, 2019 – 2032

Table 33: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By Touchpoint, 2019 – 2032

Table 34: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 35: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 36: China Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 37: Japan Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 38: India Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 39: Southeast Asia Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 40: Middle East & Africa Customer Experience Management Market Size Estimates and Forecasts, 2019 – 2032

Table 41: Middle East & Africa Customer Experience Management Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 42: Middle East & Africa Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 43: Middle East & Africa Customer Experience Management Market Size Estimates and Forecasts, By Enterprise Size, 2019 – 2032

Table 44: Middle East & Africa Customer Experience Management Market Size Estimates and Forecasts, By Touchpoint, 2019 – 2032

Table 45: Middle East & Africa Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 46: Middle East & Africa Customer Experience Management Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 47: GCC Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 48: South Africa Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 49: Latin America Customer Experience Management Market Size Estimates and Forecasts, 2019 – 2032

Table 50: Latin America Customer Experience Management Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 51: Latin America Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 52: Latin America Customer Experience Management Market Size Estimates and Forecasts, By Enterprise Size, 2019 – 2032

Table 53: Latin America Customer Experience Management Market Size Estimates and Forecasts, By Touchpoint, 2019 – 2032

Table 54: Latin America Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 55: Latin America Customer Experience Management Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 56: Brazil Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 57: Mexico Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Customer Experience Management (CEM) Market Size, Share and Global Industry Trend Forecast till 2032
  • 2019-2032
  • 2023
  • 2019-2022
  • 140
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