Cloud Based Contact Center Market Size, Share & COVID-19 Impact Analysis, By Component (Solutions and Services), By Deployment (Public, Private, and Hybrid), By Organization Size (Large Organizations, Small and Medium-Sized Organizations), By Vertical (Banking, Financial Services, and Insurance, ITES, IT and Telecom, Government, Healthcare, Consumer Goods and Retail, Travel and Hospitality) and Regional Forecast, 2020-2027

  ATTRIBUTE

  DETAILS

Study Period

  2016–2027

Base Year 

  2019

Forecast Period

  2020–2027

Historical Period

  2016– 2018

Unit

  Value (USD billion)

Segmentation

  Component; Deployment; Organization Size, and Vertical and Region

By Component

• Solutions
  • Interactive Voice Response (IVR)
  • Automatic Call Distribution
  • Computer Telephony Integration (CTI)
  • Call Recording
  • Reporting and Analytics
  • Dialer
  • Workforce Optimization
  • Customer Collaboration
  • Others
• Services
  • Professional Services
  • Managed Services

By Deployment

• Public
• Private
• Hybrid

By Organization Size

• Large Enterprises
• Small and Medium-Sized Enterprises

By Vertical

• Banking, Financial Services, and Insurance
• ITES
• IT and Telecom
• Government
• Healthcare
• Consumer Goods and Retail
• Travel and Hospitality
• Media and Entertainment
• Others

 By Region

• North America (Component; Deployment; Organization Size; Vertical; and Country)
• The U.S. (By Deployment)
• Canada (By Deployment)
• Mexico (By Deployment)
• South America (Component; Deployment; Organization Size; Vertical; and Country)
• Brazil (By Deployment)
• Argentina (By Deployment)
• Rest of South Africa
• Europe (Component; Deployment; Organization Size; Vertical; and Country)
• The UK (By Deployment)
• Germany (By Deployment)
• France (By Deployment)
• Italy (By Deployment)
• Spain (By Deployment)
• Russia (By Deployment)
• Benelux (By Deployment)
• Nordics (By Deployment)
• Rest of Europe
• Middle East & Africa (Component; Deployment; Organization Size; Vertical; and Country)
• Turkey (By Deployment)
• Israel (By Deployment)
• GCC (By Deployment)
• North Africa (By Deployment)
• South Africa (By Deployment)
• Rest of MEA
• Asia Pacific (Component; Deployment; Organization Size; Vertical; and Country)
• China (By Deployment)
• India (By Deployment)
• Japan (By Deployment)
• South Korea (By Deployment)
• ASEAN (By Deployment)
• Oceania (By Deployment)
• Rest of Asia-Pacific