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Call Center AI Market Size, Share & Industry Analysis, By Application (Predictive Call Routing, Journey Orchestration, Quality Management, Sentiment Analysis, Workforce Management & Advanced Scheduling, and Others), By Deployment (Cloud-based and On-premises), By Enterprise Type (Large Enterprises and Small & Medium Enterprises), By Channel (Social Media, Phone, Chat, Website, and Email or Text), By Industry (BFSI, IT & Telecommunication, Retail & Ecommerce, Healthcare, Energy & Utilities, Travel & Hospitality, and Others), and Regional Forecast, 2024-2032

Last Updated: February 03, 2025 | Format: PDF | Report ID: FBI109249

 

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Executive Summary
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of Generative AI
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. Global Call Center AI Key Players Market Share/Ranking, 2023
  5. Global Call Center AI Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Application (USD)
      1. Predictive Call Routing
      2. Journey Orchestration
      3. Quality Management
      4. Sentiment Analysis
      5. Workforce Management & Advanced Scheduling
      6. Others (Call center reporting, etc.)
    3. By Deployment (USD)
      1. Cloud-based
      2. On-premises
    4. By Enterprise Type (USD)
      1. Large Enterprises
      2. Small & Medium Enterprises
    5. By Channel (USD)
      1. Social Media
      2. Phone
      3. Chat
      4. Website
      5. Email or Text
    6. By Industry (USD)
      1. BFSI
      2. IT & Telecommunication
      3. Retail & Ecommerce
      4. Healthcare
      5. Energy & Utilities
      6. Travels & Hospitality
      7. Others (Government, Education and etc.)
    7. By Region (USD)
      1. North America
      2. South America
      3. Europe
      4. Middle East & Africa
      5. Asia Pacific
  6. North America Call Center AI Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Application (USD)
      1. Predictive Call Routing
      2. Journey Orchestration
      3. Quality Management
      4. Sentiment Analysis
      5. Workforce Management & Advanced Scheduling
      6. Others (Call center reporting, etc.)
    3. By Deployment (USD)
      1. Cloud-based
      2. On-premises
    4. By Enterprise Type (USD)
      1. Large Enterprises
      2. Small & Medium Enterprises
    5. By Channel (USD)
      1. Social Media
      2. Phone
      3. Chat
      4. Website
      5. Email or Text
    6. By Industry (USD)
      1. BFSI
      2. IT & Telecommunication
      3. Retail & Ecommerce
      4. Healthcare
      5. Energy & Utilities
      6. Travels & Hospitality
      7. Others (Government, Education and etc.)
    7. By Country (USD)
      1. United States
        1. By Industry
      2. Canada
        1. By Industry
      3. Mexico
        1. By Industry
  7. South America Call Center AI Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Application (USD)
      1. Predictive Call Routing
      2. Journey Orchestration
      3. Quality Management
      4. Sentiment Analysis
      5. Workforce Management & Advanced Scheduling
      6. Others (Call center reporting, etc.)
    3. By Deployment (USD)
      1. Cloud-based
      2. On-premises
    4. By Enterprise Type (USD)
      1. Large Enterprises
      2. Small & Medium Enterprises
    5. By Channel (USD)
      1. Social Media
      2. Phone
      3. Chat
      4. Website
      5. Email or Text
    6. By Industry (USD)
      1. BFSI
      2. IT & Telecommunication
      3. Retail & Ecommerce
      4. Healthcare
      5. Energy & Utilities
      6. Travels & Hospitality
      7. Others (Government, Education and etc.)
    7. By Country (USD)
      1. Brazil
        1. By Industry
      2. Argentina
        1. By Industry
      3. Rest of South America
  8. Europe Call Center AI Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Application (USD)
      1. Predictive Call Routing
      2. Journey Orchestration
      3. Quality Management
      4. Sentiment Analysis
      5. Workforce Management & Advanced Scheduling
      6. Others (Call center reporting, etc.)
    3. By Deployment (USD)
      1. Cloud-based
      2. On-premises
    4. By Enterprise Type (USD)
      1. Large Enterprises
      2. Small & Medium Enterprises
    5. By Channel (USD)
      1. Social Media
      2. Phone
      3. Chat
      4. Website
      5. Email or Text
    6. By Industry (USD)
      1. BFSI
      2. IT & Telecommunication
      3. Retail & Ecommerce
      4. Healthcare
      5. Energy & Utilities
      6. Travels & Hospitality
      7. Others (Government, Education and etc.)
    7. By Country (USD)
      1. United Kingdom
        1. By Industry
      2. Germany
        1. By Industry
      3. France
        1. By Industry
      4. Italy
        1. By Industry
      5. Spain
        1. By Industry
      6. Russia
        1. By Industry
      7. Benelux
        1. By Industry
      8. Nordics
        1. By Industry
      9. Rest of Europe
  9. Middle East & Africa Call Center AI Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Application (USD)
      1. Predictive Call Routing
      2. Journey Orchestration
      3. Quality Management
      4. Sentiment Analysis
      5. Workforce Management & Advanced Scheduling
      6. Others (Call center reporting, etc.)
    3. By Deployment (USD)
      1. Cloud-based
      2. On-premises
    4. By Enterprise Type (USD)
      1. Large Enterprises
      2. Small & Medium Enterprises
    5. By Channel (USD)
      1. Social Media
      2. Phone
      3. Chat
      4. Website
      5. Email or Text
    6. By Industry (USD)
      1. BFSI
      2. IT & Telecommunication
      3. Retail & Ecommerce
      4. Healthcare
      5. Energy & Utilities
      6. Travels & Hospitality
      7. Others (Government, Education and etc.)
    7. By Country (USD)
      1. Turkey
        1. By Industry
      2. Israel
        1. By Industry
      3. GCC
        1. By Industry
      4. North Africa
        1. By Industry
      5. South Africa
        1. By Industry
      6. Rest of MEA
  10. Asia Pacific Call Center AI Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Application (USD)
      1. Predictive Call Routing
      2. Journey Orchestration
      3. Quality Management
      4. Sentiment Analysis
      5. Workforce Management & Advanced Scheduling
      6. Others (Call center reporting, etc.)
    3. By Deployment (USD)
      1. Cloud-based
      2. On-premises
    4. By Enterprise Type (USD)
      1. Large Enterprises
      2. Small & Medium Enterprises
    5. By Channel (USD)
      1. Social Media
      2. Phone
      3. Chat
      4. Website
      5. Email or Text
    6. By Industry (USD)
      1. BFSI
      2. IT & Telecommunication
      3. Retail & Ecommerce
      4. Healthcare
      5. Energy & Utilities
      6. Travels & Hospitality
      7. Others (Government, Education and etc.)
    7. By Country (USD)
      1. China
        1. By Industry
      2. India
        1. By Industry
      3. Japan
        1. By Industry
      4. South Korea
        1. By Industry
      5. ASEAN
        1. By Industry
      6. Oceania
        1. By Industry
      7. Rest of Asia Pacific
  11. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
    1. IBM Corporation
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    2. NICE
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    3. Zendesk
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    4. BrightPattern
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    5. SmartAction LLC
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    6. Artificial Solutions
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    7. SAP
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    8. Oracle
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    9. Avaya Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    10. Jio Haptik Technologies Ltd.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
  12. Key Takeaways
Read Less

Figure 1: Global Call Center AI Market Revenue Share (%), 2023 and 2032

Figure 2: Global Call Center AI Market Revenue Share (%), By Application, 2023 and 2032

Figure 3: Global Call Center AI Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 4: Global Call Center AI Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 5: Global Call Center AI Market Revenue Share (%), By Channel, 2023 and 2032

Figure 6: Global Call Center AI Market Revenue Share (%), By Industry, 2023 and 2032

Figure 7: Global Call Center AI Market Revenue Share (%), By Region, 2023 and 2032

Figure 8: North America Call Center AI Market Revenue Share (%), 2023 and 2032

Figure 9: North America Call Center AI Market Revenue Share (%), By Application, 2023 and 2032

Figure 10: North America Call Center AI Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 11: North America Call Center AI Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 12: North America Call Center AI Market Revenue Share (%), By Channel, 2023 and 2032

Figure 13: North America Call Center AI Market Revenue Share (%), By Industry, 2023 and 2032

Figure 14: North America Call Center AI Market Revenue Share (%), By Country, 2023 and 2032

Figure 15: South America Call Center AI Market Revenue Share (%), 2023 and 2032

Figure 16: South America Call Center AI Market Revenue Share (%), By Application, 2023 and 2032

Figure 17: South America Call Center AI Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 18: South America Call Center AI Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 19: South America Call Center AI Market Revenue Share (%), By Channel, 2023 and 2032

Figure 20: South America Call Center AI Market Revenue Share (%), By Industry, 2023 and 2032

Figure 21: South America Call Center AI Market Revenue Share (%), By Country, 2023 and 2032

Figure 22: Europe Call Center AI Market Revenue Share (%), 2023 and 2032

Figure 23: Europe Call Center AI Market Revenue Share (%), By Application, 2023 and 2032

Figure 24: Europe Call Center AI Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 25: Europe Call Center AI Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 26: Europe Call Center AI Market Revenue Share (%), By Channel, 2023 and 2032

Figure 27: Europe Call Center AI Market Revenue Share (%), By Industry, 2023 and 2032

Figure 28: Europe Call Center AI Market Revenue Share (%), By Country, 2023 and 2032

Figure 29: Middle East & Africa Call Center AI Market Revenue Share (%), 2023 and 2032

Figure 30: Middle East & Africa Call Center AI Market Revenue Share (%), By Application, 2023 and 2032

Figure 31: Middle East & Africa Call Center AI Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 32: Middle East & Africa Call Center AI Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 33: Middle East & Africa Call Center AI Market Revenue Share (%), By Channel, 2023 and 2032

Figure 34: Middle East & Africa Call Center AI Market Revenue Share (%), By Industry, 2023 and 2032

Figure 35: Middle East & Africa Call Center AI Market Revenue Share (%), By Country, 2023 and 2032

Figure 36: Asia Pacific Call Center AI Market Revenue Share (%), 2023 and 2032

Figure 37: Asia Pacific Call Center AI Market Revenue Share (%), By Application, 2023 and 2032

Figure 38: Asia Pacific Call Center AI Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 39: Asia Pacific Call Center AI Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 40: Asia Pacific Call Center AI Market Revenue Share (%), By Channel, 2023 and 2032

Figure 41: Asia Pacific Call Center AI Market Revenue Share (%), By Industry, 2023 and 2032

Figure 42: Asia Pacific Call Center AI Market Revenue Share (%), By Country, 2023 and 2032

Figure 43: Global Call Center AI Key Players' Market Share/Ranking (%), 2022

Table 1: Global Call Center AI Market Size Estimates and Forecasts, 2019 – 2032

Table 2: Global Call Center AI Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 3: Global Call Center AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 4: Global Call Center AI Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 5: Global Call Center AI Market Size Estimates and Forecasts, By Channel, 2019 – 2032

Table 6: Global Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 7: Global Call Center AI Market Size Estimates and Forecasts, By Region, 2019 – 2032

Table 8: North America Call Center AI Market Size Estimates and Forecasts, 2019 – 2032

Table 9: North America Call Center AI Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 10: North America Call Center AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 11: North America Call Center AI Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 12: North America Call Center AI Market Size Estimates and Forecasts, By Channel, 2019 – 2032

Table 13: North America Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 14: North America Call Center AI Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 15: U.S. Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 16: Canada Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 17: Mexico Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 18: South America Call Center AI Market Size Estimates and Forecasts, 2019 – 2032

Table 19: South America Call Center AI Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 20: South America Call Center AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 21: South America Call Center AI Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 22: South America Call Center AI Market Size Estimates and Forecasts, By Channel, 2019 – 2032

Table 23: South America Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 24: South America Call Center AI Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 25: Brazil Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 26: Argentina Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 27: Europe Call Center AI Market Size Estimates and Forecasts, 2019 – 2032

Table 28: Europe Call Center AI Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 29: Europe Call Center AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 30: Europe Call Center AI Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 31: Europe Call Center AI Market Size Estimates and Forecasts, By Channel, 2019 – 2032

Table 32: Europe Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 33: Europe Call Center AI Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 34: U.K. Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 35: Germany Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 36: France Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 37: Italy Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 38: Spain Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 39: Russia Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 40: Benelux Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 41: Nordics Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 42: Middle East & Africa Call Center AI Market Size Estimates and Forecasts, 2019 – 2032

Table 43: Middle East & Africa Call Center AI Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 44: Middle East & Africa Call Center AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 45: Middle East & Africa Call Center AI Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 46: Middle East & Africa Call Center AI Market Size Estimates and Forecasts, By Channel, 2019 – 2032

Table 47: Middle East & Africa Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 48: Middle East & Africa Call Center AI Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 49: Turkey Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 50: Israel Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 51: GCC Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 52: North Africa Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 53: South Africa Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 54: Asia Pacific Call Center AI Market Size Estimates and Forecasts, 2019 – 2032

Table 55: Asia Pacific Call Center AI Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 56: Asia Pacific Call Center AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 57: Asia Pacific Call Center AI Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 58: Asia Pacific Call Center AI Market Size Estimates and Forecasts, By Channel, 2019 – 2032

Table 59: Asia Pacific Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 60: Asia Pacific Call Center AI Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 61: China Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 62: India Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 63: Japan Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 64: South Korea Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 65: ASEAN Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 66: Oceania Call Center AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Call Center AI Market Size, Share and Global Industry Trend Forecast till 2032
  • 2019-2032
  • 2023
  • 2019-2022
  • 150
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