Conversational AI Market Size, Share & Industry Analysis, By Type (Intelligent Virtual Assistant & AI Chatbots), By Technology (Machine Learning, Deep Learning, Natural Language Processing, Automatic Speech Recognition), By Deployment (On-premises and Cloud), By Business Function (Sales & Marketing, Operations & Supply Chain, Finance and Accounting, Human Resources, IT Service Management), By Industry (BFSI, IT and Telecom, Retail and e-Commerce, Education, Healthcare) & Regional Forecast, 2025-2032

Last Updated: March 28, 2025 | Format: PDF | Report ID: FBI109850

Table of Content

Introduction
1. Definition, By Segment
2. Research Methodology/Approach
3. Data Sources

Introduction
1. Definition, By Segment
2. Research Methodology/Approach
3. Data Sources
Executive Summary
Market Dynamics
1. Macro and Micro Economic Indicators
2. Drivers, Restraints, Opportunities and Trends
3. Impact of Generative AI
Competition Landscape
1. Business Strategies Adopted by Key Players
2. Consolidated SWOT Analysis of Key Players
3. Global Conversational AI Key Players Market Share/Ranking, 2024
Global Conversational AI Market Size Estimates and Forecasts, By Segments, 2019-2032
1. Key Findings
2. By Component (USD)
  1. Intelligent Virtual Assistant (IVA)
  2. AI Chatbots
3. By Technology (USD)
  1. Machine Learning (ML) and Deep Learning
  2. Natural Language Processing (NLP)
  3. Automatic Speech Recognition (ASR)
  4. Others (Data Mining, etc.)
4. By Deployment (USD)
  1. On-premises
  2. Cloud
5. By Business Function (USD)
  1. Sales & Marketing
  2. Operations & Supply Chain
  3. Finance and Accounting
  4. Human Resources (HR)
  5. IT Service Management (ITSM)
6. By Industry (USD)
  1. BFSI
  2. IT and Telecom
  3. Retail and eCommerce
  4. Education
  5. Healthcare
  6. Media & Entertainment
  7. Automotive
  8. Others (Government, Travel & Hospitality, etc.)
7. By Region (USD)
  1. North America
  2. South America
  3. Europe
  4. Middle East & Africa
  5. Asia Pacific
North America Conversational AI Market Size Estimates and Forecasts, By Segments, 2019-2032
1. Key Findings
2. By Component (USD)
  1. Intelligent Virtual Assistant (IVA)
  2. AI Chatbots
3. By Technology (USD)
  1. Machine Learning (ML) and Deep Learning
  2. Natural Language Processing (NLP)
  3. Automatic Speech Recognition (ASR)
  4. Others
4. By Deployment (USD)
  1. On-premises
  2. Cloud
5. By Business Function (USD)
  1. Sales & Marketing
  2. Operations & Supply Chain
  3. Finance and Accounting
  4. Human Resources (HR)
  5. IT Service Management (ITSM)
6. By Industry (USD)
  1. BFSI
  2. IT and Telecom
  3. Retail and eCommerce
  4. Education
  5. Healthcare
  6. Media & Entertainment
  7. Automotive
  8. Others
7. By Country (USD)
  1. United States
  2. Canada
  3. Mexico
South America Conversational AI Market Size Estimates and Forecasts, By Segments, 2019-2032
1. Key Findings
2. By Component (USD)
  1. Intelligent Virtual Assistant (IVA)
  2. AI Chatbots
3. By Technology (USD)
  1. Machine Learning (ML) and Deep Learning
  2. Natural Language Processing (NLP)
  3. Automatic Speech Recognition (ASR)
  4. Others
4. By Deployment (USD)
  1. On-premises
  2. Cloud
5. By Business Function (USD)
  1. Sales & Marketing
  2. Operations & Supply Chain
  3. Finance and Accounting
  4. Human Resources (HR)
  5. IT Service Management (ITSM)
6. By Industry (USD)
  1. BFSI
  2. IT and Telecom
  3. Retail and eCommerce
  4. Education
  5. Healthcare
  6. Media & Entertainment
  7. Automotive
  8. Others
7. By Country (USD)
  1. Brazil
  2. Argentina
  3. Rest of South America
Europe Conversational AI Market Size Estimates and Forecasts, By Segments, 2019-2032
1. Key Findings
2. By Component (USD)
  1. Intelligent Virtual Assistant (IVA)
  2. AI Chatbots
3. By Technology (USD)
  1. Machine Learning (ML) and Deep Learning
  2. Natural Language Processing (NLP)
  3. Automatic Speech Recognition (ASR)
  4. Others
4. By Deployment (USD)
  1. On-premises
  2. Cloud
5. By Business Function (USD)
  1. Sales & Marketing
  2. Operations & Supply Chain
  3. Finance and Accounting
  4. Human Resources (HR)
  5. IT Service Management (ITSM)
6. By Industry (USD)
  1. BFSI
  2. IT and Telecom
  3. Retail and eCommerce
  4. Education
  5. Healthcare
  6. Media & Entertainment
  7. Automotive
  8. Others
7. By Country (USD)
  1. United Kingdom
  2. Germany
  3. France
  4. Italy
  5. Spain
  6. Russia
  7. Benelux
  8. Nordics
  9. Rest of Europe
Middle East & Africa Conversational AI Market Size Estimates and Forecasts, By Segments, 2019-2032
1. Key Findings
2. By Component (USD)
  1. Intelligent Virtual Assistant (IVA)
  2. AI Chatbots
3. By Technology (USD)
  1. Machine Learning (ML) and Deep Learning
  2. Natural Language Processing (NLP)
  3. Automatic Speech Recognition (ASR)
  4. Others
4. By Deployment (USD)
  1. On-premises
  2. Cloud
5. By Business Function (USD)
  1. Sales & Marketing
  2. Operations & Supply Chain
  3. Finance and Accounting
  4. Human Resources (HR)
  5. IT Service Management (ITSM)
6. By Industry (USD)
  1. BFSI
  2. IT and Telecom
  3. Retail and eCommerce
  4. Education
  5. Healthcare
  6. Media & Entertainment
  7. Automotive
  8. Others
7. By Country (USD)
  1. Turkey
  2. Israel
  3. GCC
  4. North Africa
  5. South Africa
  6. Rest of MEA
Asia Pacific Conversational AI Market Size Estimates and Forecasts, By Segments, 2019-2032
1. Key Findings
2. By Component (USD)
  1. Intelligent Virtual Assistant (IVA)
  2. AI Chatbots
3. By Technology (USD)
  1. Machine Learning (ML) and Deep Learning
  2. Natural Language Processing (NLP)
  3. Automatic Speech Recognition (ASR)
  4. Others
4. By Deployment (USD)
  1. On-premises
  2. Cloud
5. By Business Function (USD)
  1. Sales & Marketing
  2. Operations & Supply Chain
  3. Finance and Accounting
  4. Human Resources (HR)
  5. IT Service Management (ITSM)
6. By Industry (USD)
  1. BFSI
  2. IT and Telecom
  3. Retail and eCommerce
  4. Education
  5. Healthcare
  6. Media & Entertainment
  7. Automotive
  8. Others
7. By Country (USD)
  1. China
  2. India
  3. Japan
  4. South Korea
  5. ASEAN
  6. Oceania
  7. Rest of Asia Pacific
Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
1. Google LLC
  1. Overview
    1. Key Management
    2. Headquarters
    3. Offerings/Business Segments
  2. Key Details (Key details are consolidated data and not product/service specific)
    1. Employee Size
    2. Past and Current Revenue
    3. Geographical Share
    4. Business Segment Share
    5. Recent Developments
2. Microsoft Corporation
  1. Overview
    1. Key Management
    2. Headquarters
    3. Offerings/Business Segments
  2. Key Details (Key details are consolidated data and not product/service specific)
    1. Employee Size
    2. Past and Current Revenue
    3. Geographical Share
    4. Business Segment Share
    5. Recent Developments
3. Amazon Web Services, Inc.
  1. Overview
    1. Key Management
    2. Headquarters
    3. Offerings/Business Segments
  2. Key Details (Key details are consolidated data and not product/service specific)
    1. Employee Size
    2. Past and Current Revenue
    3. Geographical Share
    4. Business Segment Share
    5. Recent Developments
    6. Developments
4. IBM Corporation
  1. Overview
    1. Key Management
    2. Headquarters
    3. Offerings/Business Segments
  2. Key Details (Key details are consolidated data and not product/service specific)
    1. Employee Size
    2. Past and Current Revenue
    3. Geographical Share
    4. Business Segment Share
    5. Recent Developments
5. Oracle Corporation
  1. Overview
    1. Key Management
    2. Headquarters
    3. Offerings/Business Segments
  2. Key Details (Key details are consolidated data and not product/service specific)
    1. Employee Size
    2. Past and Current Revenue
    3. Geographical Share
    4. Business Segment Share
    5. Recent Developments
6. Cognigy
  1. Overview
    1. Key Management
    2. Headquarters
    3. Offerings/Business Segments
  2. Key Details (Key details are consolidated data and not product/service specific)
    1. Employee Size
    2. Past and Current Revenue
    3. Geographical Share
    4. Business Segment Share
    5. Recent Developments
7. Amelia US LLC
  1. Overview
    1. Key Management
    2. Headquarters
    3. Offerings/Business Segments
  2. Key Details (Key details are consolidated data and not product/service specific)
    1. Employee Size
    2. Past and Current Revenue
    3. Geographical Share
    4. Business Segment Share
    5. Recent Developments
8. Avaamo
  1. Overview
    1. Key Management
    2. Headquarters
    3. Offerings/Business Segments
  2. Key Details (Key details are consolidated data and not product/service specific)
    1. Employee Size
    2. Past and Current Revenue
    3. Geographical Share
    4. Business Segment Share
    5. Recent Developments
9. Omilia Natural Language Solutions Ltd.
  1. Overview
    1. Key Management
    2. Headquarters
    3. Offerings/Business Segments
  2. Key Details (Key details are consolidated data and not product/service specific)
    1. Employee Size
    2. Past and Current Revenue
    3. Geographical Share
    4. Business Segment Share
    5. Recent Developments
10. Kore.ai Inc.
  1. Overview
    1. Key Management
    2. Headquarters
    3. Offerings/Business Segments
  2. Key Details (Key details are consolidated data and not product/service specific)
    1. Employee Size
    2. Past and Current Revenue
    3. Geographical Share
    4. Business Segment Share
    5. Recent Developments
Key Takeaways

Read Less

List of Figures

Figure 1: Global Conversational AI Market Revenue Share (%), 2024 and 2032

Figure 2: Global Conversational AI Market Revenue Share (%), By Component, 2024 and 2032

Figure 3: Global Conversational AI Market Revenue Share (%), By Technology, 2024 and 2032

Figure 4: Global Conversational AI Market Revenue Share (%), By Deployment, 2024 and 2032

Figure 5: Global Conversational AI Market Revenue Share (%), By Business Function, 2024 and 2032

Figure 6: Global Conversational AI Market Revenue Share (%), By Industry, 2024 and 2032

Figure 7: Global Conversational AI Market Revenue Share (%), By Region, 2024 and 2032

Figure 8: North America Conversational AI Market Revenue Share (%), 2024 and 2032

Figure 9: North America Conversational AI Market Revenue Share (%), By Component, 2024 and 2032

Figure 10: North America Conversational AI Market Revenue Share (%), By Technology, 2024 and 2032

Figure 11: North America Conversational AI Market Revenue Share (%), By Deployment, 2024 and 2032

Figure 12: North America Conversational AI Market Revenue Share (%), By Business Function, 2024 and 2032

Figure 13: North America Conversational AI Market Revenue Share (%), By Industry, 2024 and 2032

Figure 14: North America Conversational AI Market Revenue Share (%), By Country, 2024 and 2032

Figure 15: South America Conversational AI Market Revenue Share (%), 2024 and 2032

Figure 16: South America Conversational AI Market Revenue Share (%), By Component, 2024 and 2032

Figure 17: South America Conversational AI Market Revenue Share (%), By Technology, 2024 and 2032

Figure 18: South America Conversational AI Market Revenue Share (%), By Deployment, 2024 and 2032

Figure 19: South America Conversational AI Market Revenue Share (%), By Business Function, 2024 and 2032

Figure 20: South America Conversational AI Market Revenue Share (%), By Industry, 2024 and 2032

Figure 21: South America Conversational AI Market Revenue Share (%), By Country, 2024 and 2032

Figure 22: Europe Conversational AI Market Revenue Share (%), 2024 and 2032

Figure 23: Europe Conversational AI Market Revenue Share (%), By Component, 2024 and 2032

Figure 24: Europe Conversational AI Market Revenue Share (%), By Technology, 2024 and 2032

Figure 25: Europe Conversational AI Market Revenue Share (%), By Deployment, 2024 and 2032

Figure 26: Europe Conversational AI Market Revenue Share (%), By Business Function, 2024 and 2032

Figure 27: Europe Conversational AI Market Revenue Share (%), By Industry, 2024 and 2032

Figure 28: Europe Conversational AI Market Revenue Share (%), By Country, 2024 and 2032

Figure 29: Middle East and Africa Conversational AI Market Revenue Share (%), 2024 and 2032

Figure 30: Middle East and Africa Conversational AI Market Revenue Share (%), By Component, 2024 and 2032

Figure 31: Middle East and Africa Conversational AI Market Revenue Share (%), By Technology, 2024 and 2032

Figure 32: Middle East and Africa Conversational AI Market Revenue Share (%), By Deployment, 2024 and 2032

Figure 33: Middle East and Africa Conversational AI Market Revenue Share (%), By Business Function, 2024 and 2032

Figure 34: Middle East and Africa Conversational AI Market Revenue Share (%), By Industry, 2024 and 2032

Figure 35: Middle East and Africa Conversational AI Market Revenue Share (%), By Country, 2024 and 2032

Figure 36: Asia Pacific Conversational AI Market Revenue Share (%), 2024 and 2032

Figure 37: Asia Pacific Conversational AI Market Revenue Share (%), By Component, 2024 and 2032

Figure 38: Asia Pacific Conversational AI Market Revenue Share (%), By Technology, 2024 and 2032

Figure 39: Asia Pacific Conversational AI Market Revenue Share (%), By Deployment, 2024 and 2032

Figure 40: Asia Pacific Conversational AI Market Revenue Share (%), By Business Function, 2024 and 2032

Figure 41: Asia Pacific Conversational AI Market Revenue Share (%), By Industry, 2024 and 2032

Figure 42: Asia Pacific Conversational AI Market Revenue Share (%), By Country, 2024 and 2032

Figure 43: Global Conversational AI Key Players' Market Share/Ranking (%), 2024

List of Tables

Table 1: Global Conversational AI Market Size Estimates and Forecasts, 2019 – 2032

Table 2: Global Conversational AI Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 3: Global Conversational AI Market Size Estimates and Forecasts, By Technology, 2019 – 2032

Table 4: Global Conversational AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 5: Global Conversational AI Market Size Estimates and Forecasts, By Business Function, 2019 – 2032

Table 6: Global Conversational AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 7: Global Conversational AI Market Size Estimates and Forecasts, By Region, 2019 – 2032

Table 8: North America Conversational AI Market Size Estimates and Forecasts, 2019 – 2032

Table 9: North America Conversational AI Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 10: North America Conversational AI Market Size Estimates and Forecasts, By Technology, 2019 – 2032

Table 11: North America Conversational AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 12: North America Conversational AI Market Size Estimates and Forecasts, By Business Function, 2019 – 2032

Table 13: North America Conversational AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 14: North America Conversational AI Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 15: South America Conversational AI Market Size Estimates and Forecasts, 2019 – 2032

Table 16: South America Conversational AI Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 17: South America Conversational AI Market Size Estimates and Forecasts, By Technology, 2019 – 2032

Table 18: South America Conversational AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 19: South America Conversational AI Market Size Estimates and Forecasts, By Business Function, 2019 – 2032

Table 20: South America Conversational AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 21: South America Conversational AI Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 22: Europe Conversational AI Market Size Estimates and Forecasts, 2019 – 2032

Table 23: Europe Conversational AI Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 24: Europe Conversational AI Market Size Estimates and Forecasts, By Technology, 2019 – 2032

Table 25: Europe Conversational AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 26: Europe Conversational AI Market Size Estimates and Forecasts, By Business Function, 2019 – 2032

Table 27: Europe Conversational AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 28: Europe Conversational AI Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 29: Middle East and Africa Conversational AI Market Size Estimates and Forecasts, 2019 – 2032

Table 30: Middle East and Africa Conversational AI Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 31: Middle East and Africa Conversational AI Market Size Estimates and Forecasts, By Technology, 2019 – 2032

Table 32: Middle East and Africa Conversational AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 33: Middle East and Africa Conversational AI Market Size Estimates and Forecasts, By Business Function, 2019 – 2032

Table 34: Middle East and Africa Conversational AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 35: Middle East and Africa Conversational AI Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 36: Asia Pacific Conversational AI Market Size Estimates and Forecasts, 2019 – 2032

Table 37: Asia Pacific Conversational AI Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 38: Asia Pacific Conversational AI Market Size Estimates and Forecasts, By Technology, 2019 – 2032

Table 39: Asia Pacific Conversational AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 40: Asia Pacific Conversational AI Market Size Estimates and Forecasts, By Business Function, 2019 – 2032

Table 41: Asia Pacific Conversational AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 42: Asia Pacific Conversational AI Market Size Estimates and Forecasts, By Country, 2019 – 2032

STUDY PERIOD: 2019-2032
BASE YEAR:2024
HISTORICAL DATA: 2019-2023
NO OF PAGES: 155

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