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Conversational AI Market Size, Share & Industry Trends Analysis, By Type (Intelligent Virtual Assistant & AI Chatbots), By Technology (Machine Learning, Deep Learning, Natural Language Processing, Automatic Speech Recognition), By Deployment (On-premises & Cloud), By Business Function (Sales & Marketing, Operations & Supply Chain, Finance and Accounting, Human Resources, IT Service Management), By Industry (BFSI, IT and Telecom, Retail and e-Commerce, Education, Healthcare, Media & Entertainment, Automotive) & Regional Forecast, 2024-2032

Last Updated: December 09, 2024 | Format: PDF | Report ID: FBI109850

 

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Executive Summary
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of Generative AI
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. Global Conversational AI Key Players Market Share/Ranking, 2023
  5. Global Conversational AI Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Component (USD)
      1. Intelligent Virtual Assistant (IVA)
      2. AI Chatbots
    3. By Technology (USD)
      1. Machine Learning (ML) and Deep Learning
      2. Natural Language Processing (NLP)
      3. Automatic Speech Recognition (ASR)
      4. Others (Data Mining, etc.)
    4. By Deployment (USD)
      1. On-premises
      2. Cloud
    5. By Business Function (USD)
      1. Sales & Marketing
      2. Operations & Supply Chain
      3. Finance and Accounting
      4. Human Resources (HR)
      5. IT Service Management (ITSM)
    6. By Industry (USD)
      1. BFSI
      2. IT and Telecom
      3. Retail and eCommerce
      4. Education
      5. Healthcare
      6. Media & Entertainment
      7. Automotive
      8. Others (Government, Travel & Hospitality, etc.)
    7. By Region (USD)
      1. North America
      2. South America
      3. Europe
      4. Middle East & Africa
      5. Asia Pacific
  6. North America Conversational AI Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Component (USD)
      1. Intelligent Virtual Assistant (IVA)
      2. AI Chatbots
    3. By Technology (USD)
      1. Machine Learning (ML) and Deep Learning
      2. Natural Language Processing (NLP)
      3. Automatic Speech Recognition (ASR)
      4. Others 
    4. By Deployment (USD)
      1. On-premises
      2. Cloud
    5. By Business Function (USD)
      1. Sales & Marketing
      2. Operations & Supply Chain
      3. Finance and Accounting
      4. Human Resources (HR)
      5. IT Service Management (ITSM)
    6. By Industry (USD)
      1. BFSI
      2. IT and Telecom
      3. Retail and eCommerce
      4. Education
      5. Healthcare
      6. Media & Entertainment
      7. Automotive
      8. Others 
    7. By Country (USD)
      1. United States
      2. Canada
      3. Mexico
  7. South America Conversational AI Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Component (USD)
      1. Intelligent Virtual Assistant (IVA)
      2. AI Chatbots
    3. By Technology (USD)
      1. Machine Learning (ML) and Deep Learning
      2. Natural Language Processing (NLP)
      3. Automatic Speech Recognition (ASR)
      4. Others 
    4. By Deployment (USD)
      1. On-premises
      2. Cloud
    5. By Business Function (USD)
      1. Sales & Marketing
      2. Operations & Supply Chain
      3. Finance and Accounting
      4. Human Resources (HR)
      5. IT Service Management (ITSM)
    6. By Industry (USD)
      1. BFSI
      2. IT and Telecom
      3. Retail and eCommerce
      4. Education
      5. Healthcare
      6. Media & Entertainment
      7. Automotive
      8. Others 
    7. By Country (USD)
      1. Brazil
      2. Argentina
      3. Rest of South America
  8. Europe Conversational AI Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Component (USD)
      1. Intelligent Virtual Assistant (IVA)
      2. AI Chatbots
    3. By Technology (USD)
      1. Machine Learning (ML) and Deep Learning
      2. Natural Language Processing (NLP)
      3. Automatic Speech Recognition (ASR)
      4. Others 
    4. By Deployment (USD)
      1. On-premises
      2. Cloud
    5. By Business Function (USD)
      1. Sales & Marketing
      2. Operations & Supply Chain
      3. Finance and Accounting
      4. Human Resources (HR)
      5. IT Service Management (ITSM)
    6. By Industry (USD)
      1. BFSI
      2. IT and Telecom
      3. Retail and eCommerce
      4. Education
      5. Healthcare
      6. Media & Entertainment
      7. Automotive
      8. Others 
    7. By Country (USD)
      1. United Kingdom
      2. Germany
      3. France
      4. Italy
      5. Spain
      6. Russia
      7. Benelux
      8. Nordics
      9. Rest of Europe
  9. Middle East & Africa Conversational AI Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Component (USD)
      1. Intelligent Virtual Assistant (IVA)
      2. AI Chatbots
    3. By Technology (USD)
      1. Machine Learning (ML) and Deep Learning
      2. Natural Language Processing (NLP)
      3. Automatic Speech Recognition (ASR)
      4. Others 
    4. By Deployment (USD)
      1. On-premises
      2. Cloud
    5. By Business Function (USD)
      1. Sales & Marketing
      2. Operations & Supply Chain
      3. Finance and Accounting
      4. Human Resources (HR)
      5. IT Service Management (ITSM)
    6. By Industry (USD)
      1. BFSI
      2. IT and Telecom
      3. Retail and eCommerce
      4. Education
      5. Healthcare
      6. Media & Entertainment
      7. Automotive
      8. Others 
    7. By Country (USD)
      1. Turkey
      2. Israel
      3. GCC
      4. North Africa
      5. South Africa
      6. Rest of MEA
  10. Asia Pacific Conversational AI Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Component (USD)
      1. Intelligent Virtual Assistant (IVA)
      2. AI Chatbots
    3. By Technology (USD)
      1. Machine Learning (ML) and Deep Learning
      2. Natural Language Processing (NLP)
      3. Automatic Speech Recognition (ASR)
      4. Others 
    4. By Deployment (USD)
      1. On-premises
      2. Cloud
    5. By Business Function (USD)
      1. Sales & Marketing
      2. Operations & Supply Chain
      3. Finance and Accounting
      4. Human Resources (HR)
      5. IT Service Management (ITSM)
    6. By Industry (USD)
      1. BFSI
      2. IT and Telecom
      3. Retail and eCommerce
      4. Education
      5. Healthcare
      6. Media & Entertainment
      7. Automotive
      8. Others 
    7. By Country (USD)
      1. China
      2. India
      3. Japan
      4. South Korea
      5. ASEAN
      6. Oceania
      7. Rest of Asia Pacific
  11. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
    1. Google LLC
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    2. Microsoft Corporation
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    3. Amazon Web Services, Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
        6. Developments
    4. IBM Corporation
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    5. Oracle Corporation
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    6. Cognigy
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    7. Amelia US LLC
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    8. Avaamo
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    9. Omilia Natural Language Solutions Ltd.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    10. Kore.ai Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
  12. Key Takeaways
Read Less

Figure 1: Global Conversational AI Market Revenue Share (%), 2023 and 2032

Figure 2: Global Conversational AI Market Revenue Share (%), By Component, 2023 and 2032

Figure 3: Global Conversational AI Market Revenue Share (%), By Technology, 2023 and 2032

Figure 4: Global Conversational AI Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 5: Global Conversational AI Market Revenue Share (%), By Business Function, 2023 and 2032

Figure 6: Global Conversational AI Market Revenue Share (%), By Industry, 2023 and 2032

Figure 7: Global Conversational AI Market Revenue Share (%), By Region, 2023 and 2032

Figure 8: North America Conversational AI Market Revenue Share (%), 2023 and 2032

Figure 9: North America Conversational AI Market Revenue Share (%), By Component, 2023 and 2032

Figure 10: North America Conversational AI Market Revenue Share (%), By Technology, 2023 and 2032

Figure 11: North America Conversational AI Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 12: North America Conversational AI Market Revenue Share (%), By Business Function, 2023 and 2032

Figure 13: North America Conversational AI Market Revenue Share (%), By Industry, 2023 and 2032

Figure 14: North America Conversational AI Market Revenue Share (%), By Country, 2023 and 2032

Figure 15: South America Conversational AI Market Revenue Share (%), 2023 and 2032

Figure 16: South America Conversational AI Market Revenue Share (%), By Component, 2023 and 2032

Figure 17: South America Conversational AI Market Revenue Share (%), By Technology, 2023 and 2032

Figure 18: South America Conversational AI Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 19: South America Conversational AI Market Revenue Share (%), By Business Function, 2023 and 2032

Figure 20: South America Conversational AI Market Revenue Share (%), By Industry, 2023 and 2032

Figure 21: South America Conversational AI Market Revenue Share (%), By Country, 2023 and 2032

Figure 22: Europe Conversational AI Market Revenue Share (%), 2023 and 2032

Figure 23: Europe Conversational AI Market Revenue Share (%), By Component, 2023 and 2032

Figure 24: Europe Conversational AI Market Revenue Share (%), By Technology, 2023 and 2032

Figure 25: Europe Conversational AI Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 26: Europe Conversational AI Market Revenue Share (%), By Business Function, 2023 and 2032

Figure 27: Europe Conversational AI Market Revenue Share (%), By Industry, 2023 and 2032

Figure 28: Europe Conversational AI Market Revenue Share (%), By Country, 2023 and 2032

Figure 29: Middle East and Africa Conversational AI Market Revenue Share (%), 2023 and 2032

Figure 30: Middle East and Africa Conversational AI Market Revenue Share (%), By Component, 2023 and 2032

Figure 31: Middle East and Africa Conversational AI Market Revenue Share (%), By Technology, 2023 and 2032

Figure 32: Middle East and Africa Conversational AI Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 33: Middle East and Africa Conversational AI Market Revenue Share (%), By Business Function, 2023 and 2032

Figure 34: Middle East and Africa Conversational AI Market Revenue Share (%), By Industry, 2023 and 2032

Figure 35: Middle East and Africa Conversational AI Market Revenue Share (%), By Country, 2023 and 2032

Figure 36: Asia Pacific Conversational AI Market Revenue Share (%), 2023 and 2032

Figure 37: Asia Pacific Conversational AI Market Revenue Share (%), By Component, 2023 and 2032

Figure 38: Asia Pacific Conversational AI Market Revenue Share (%), By Technology, 2023 and 2032

Figure 39: Asia Pacific Conversational AI Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 40: Asia Pacific Conversational AI Market Revenue Share (%), By Business Function, 2023 and 2032

Figure 41: Asia Pacific Conversational AI Market Revenue Share (%), By Industry, 2023 and 2032

Figure 42: Asia Pacific Conversational AI Market Revenue Share (%), By Country, 2023 and 2032

Figure 43: Global Conversational AI Key Players' Market Share/Ranking (%), 2023

Table 1: Global Conversational AI Market Size Estimates and Forecasts, 2019 – 2032

Table 2: Global Conversational AI Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 3: Global Conversational AI Market Size Estimates and Forecasts, By Technology, 2019 – 2032

Table 4: Global Conversational AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 5: Global Conversational AI Market Size Estimates and Forecasts, By Business Function, 2019 – 2032

Table 6: Global Conversational AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 7: Global Conversational AI Market Size Estimates and Forecasts, By Region, 2019 – 2032

Table 8: North America Conversational AI Market Size Estimates and Forecasts, 2019 – 2032

Table 9: North America Conversational AI Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 10: North America Conversational AI Market Size Estimates and Forecasts, By Technology, 2019 – 2032

Table 11: North America Conversational AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 12: North America Conversational AI Market Size Estimates and Forecasts, By Business Function, 2019 – 2032

Table 13: North America Conversational AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 14: North America Conversational AI Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 15: South America Conversational AI Market Size Estimates and Forecasts, 2019 – 2032

Table 16: South America Conversational AI Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 17: South America Conversational AI Market Size Estimates and Forecasts, By Technology, 2019 – 2032

Table 18: South America Conversational AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 19: South America Conversational AI Market Size Estimates and Forecasts, By Business Function, 2019 – 2032

Table 20: South America Conversational AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 21: South America Conversational AI Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 22: Europe Conversational AI Market Size Estimates and Forecasts, 2019 – 2032

Table 23: Europe Conversational AI Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 24: Europe Conversational AI Market Size Estimates and Forecasts, By Technology, 2019 – 2032

Table 25: Europe Conversational AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 26: Europe Conversational AI Market Size Estimates and Forecasts, By Business Function, 2019 – 2032

Table 27: Europe Conversational AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 28: Europe Conversational AI Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 29: Middle East and Africa Conversational AI Market Size Estimates and Forecasts, 2019 – 2032

Table 30: Middle East and Africa Conversational AI Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 31: Middle East and Africa Conversational AI Market Size Estimates and Forecasts, By Technology, 2019 – 2032

Table 32: Middle East and Africa Conversational AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 33: Middle East and Africa Conversational AI Market Size Estimates and Forecasts, By Business Function, 2019 – 2032

Table 34: Middle East and Africa Conversational AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 35: Middle East and Africa Conversational AI Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 36: Asia Pacific Conversational AI Market Size Estimates and Forecasts, 2019 – 2032

Table 37: Asia Pacific Conversational AI Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 38: Asia Pacific Conversational AI Market Size Estimates and Forecasts, By Technology, 2019 – 2032

Table 39: Asia Pacific Conversational AI Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 40: Asia Pacific Conversational AI Market Size Estimates and Forecasts, By Business Function, 2019 – 2032

Table 41: Asia Pacific Conversational AI Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 42: Asia Pacific Conversational AI Market Size Estimates and Forecasts, By Country, 2019 – 2032

Conversational AI Market Size, Share and Global Industry Trend Forecast till 2032
  • 2019-2032
  • 2023
  • 2019-2022
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