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Customer Engagement Solutions Market Size, Share & Industry Analysis, By Deployment Type (Mobile Apps and Web-based), By Component (Omnichannel, Reporting and Analytics, Chatbot, Workforce Optimization, and Others), By Enterprise Type (Small and Medium Enterprises (SMEs) and Large Enterprises), By Industry (BFSI, Retail and E-commerce, Healthcare, Travel and Hospitality, Media and Entertainment, and Others), and Regional Forecast, 2024-2032

Last Updated: February 03, 2025 | Format: PDF | Report ID: FBI109250

 

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Executive Summary
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of Generative AI
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. Global Customer Engagement Solutions Market Key Players Market Share/Ranking, 2023
  5. Global Customer Engagement Solutions Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment Type
      1. Mobile Apps
      2. Web-Based
    3. By Component
      1. Omnichannel
      2. Reporting and analytics
      3. Chat Bot
      4. Workforce Optimization
      5. Others (Self-service automation, Application development, etc.)
    4. By Enterprise Type
      1. Small and Medium Enterprises (SMEs)
      2. Large Enterprise
    5. By Industry
      1. BFSI
      2. Retail and E-commerce
      3. Healthcare
      4. Travel and Hospitality
      5. Media and Entertainment
      6. Others (Automotive, Education, etc.)
    6. By Region (USD)
      1. North America
      2. Europe
      3. Asia Pacific
      4. Middle East & Africa
      5. South America
  6. North America Customer Engagement Solutions Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment Type
      1. Mobile Apps
      2. Web-Based
    3. By Component
      1. Omnichannel
      2. Reporting and analytics
      3. Chat Bot
      4. Workforce Optimization
      5. Others
    4. By Enterprise Type
      1. Small and Medium Enterprises (SMEs)
      2. Large Enterprise
    5. By Industry
      1. BFSI
      2. Retail and E-commerce
      3. Healthcare
      4. Travel and Hospitality
      5. Media and Entertainment
      6. Others
    6. By Country (USD)
      1. United States
        1. By Industry
      2. Canada
        1. By Industry
      3. Mexico
        1. By Industry
  7. South America Customer Engagement Solutions Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment Type
      1. Mobile Apps
      2. Web-Based
    3. By Component
      1. Omnichannel
      2. Reporting and analytics
      3. Chat Bot
      4. Workforce Optimization
      5. Others
    4. By Enterprise Type
      1. Small and Medium Enterprises (SMEs)
      2. Large Enterprise
    5. By Industry
      1. BFSI
      2. Retail and E-commerce
      3. Healthcare
      4. Travel and Hospitality
      5. Media and Entertainment
      6. Others
    6. By Country (USD)
      1. Brazil
        1. By Industry
      2. Argentina
        1. By Industry
      3. Rest of South America
  8. Europe Customer Engagement Solutions Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment Type
      1. Mobile Apps
      2. Web-Based
    3. By Component
      1. Omnichannel
      2. Reporting and analytics
      3. Chat Bot
      4. Workforce Optimization
      5. Others
    4. By Enterprise Type
      1. Small and Medium Enterprises (SMEs)
      2. Large Enterprise
    5. By Industry
      1. BFSI
      2. Retail and E-commerce
      3. Healthcare
      4. Travel and Hospitality
      5. Media and Entertainment
      6. Others
    6. By Country (USD)
      1. United Kingdom
        1. By Industry
      2. Germany
        1. By Industry
      3. France
        1. By Industry
      4. Italy
        1. By Industry
      5. Spain
        1. By Industry
      6. Russia
        1. By Industry
      7. Benelux
        1. By Industry
      8. Nordics
        1. By Industry
      9. Rest of Europe
  9. Asia Pacific Customer Engagement Solutions Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment Type
      1. Mobile Apps
      2. Web-Based
    3. By Component
      1. Omnichannel
      2. Reporting and analytics
      3. Chat Bot
      4. Workforce Optimization
      5. Others
    4. By Enterprise Type
      1. Small and Medium Enterprises (SMEs)
      2. Large Enterprise
    5. By Industry
      1. BFSI
      2. Retail and E-commerce
      3. Healthcare
      4. Travel and Hospitality
      5. Media and Entertainment
      6. Others
    6. By Country (USD)
      1. China
        1. By Industry
      2. India
        1. By Industry
      3. Japan
        1. By Industry
      4. South Korea
        1. By Industry
      5. ASEAN
        1. By Industry
      6. Oceania
        1. By Industry
      7. Rest of Asia Pacific
  10. Middle East & Africa Customer Engagement Solutions Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment Type
      1. Mobile Apps
      2. Web-Based
    3. By Component
      1. Omnichannel
      2. Reporting and analytics
      3. Chat Bot
      4. Workforce Optimization
      5. Others
    4. By Enterprise Type
      1. Small and Medium Enterprises (SMEs)
      2. Large Enterprise
    5. By Industry
      1. BFSI
      2. Retail and E-commerce
      3. Healthcare
      4. Travel and Hospitality
      5. Media and Entertainment
      6. Others
    6. By Country (USD)
      1. Turkey
        1. By Industry
      2. Israel
        1. By Industry
      3. GCC
        1. By Industry
      4. North Africa
        1. By Industry
      5. South Africa
        1. By Industry
      6. Rest of MEA
  11. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
    1. MoEngage
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    2. Freshworks Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    3. OneSignal
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    4. Braze
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    5. CleverTap Private Limited
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    6. Zoho Corporation Pvt. Ltd.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    7. SAP (Emarsys)
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    8. Sprinklr
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    9. Verint Systems Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    10. Exotel Techcom Pvt. Ltd.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
  12. Key Takeaways
Read Less

Figure 1: Global Customer Engagement Solutions Market Revenue Share (%), 2023 and 2032

Figure 2: Global Customer Engagement Solutions Market Revenue Share (%), By Deployment Type, 2023 and 2032

Figure 3: Global Customer Engagement Solutions Market Revenue Share (%), By Component, 2023 and 2032

Figure 4: Global Customer Engagement Solutions Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 5: Global Customer Engagement Solutions Market Revenue Share (%), By Industry, 2023 and 2032

Figure 6: Global Customer Engagement Solutions Market Revenue Share (%), By Region, 2023 and 2032

Figure 7: North America Customer Engagement Solutions Market Revenue Share (%), 2023 and 2032

Figure 8: North America Customer Engagement Solutions Market Revenue Share (%), By Deployment Type, 2023 and 2032

Figure 9: North America Customer Engagement Solutions Market Revenue Share (%), By Component, 2023 and 2032

Figure 10: North America Customer Engagement Solutions Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 11: North America Customer Engagement Solutions Market Revenue Share (%), By Industry, 2023 and 2032

Figure 12: North America Customer Engagement Solutions Market Revenue Share (%), By Country, 2023 and 2032

Figure 13: South America Customer Engagement Solutions Market Revenue Share (%), 2023 and 2032

Figure 14: South America Customer Engagement Solutions Market Revenue Share (%), By Deployment Type, 2023 and 2032

Figure 15: South America Customer Engagement Solutions Market Revenue Share (%), By Component, 2023 and 2032

Figure 16: South America Customer Engagement Solutions Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 17: South America Customer Engagement Solutions Market Revenue Share (%), By Industry, 2023 and 2032

Figure 18: South America Customer Engagement Solutions Market Revenue Share (%), By Country, 2023 and 2032

Figure 19: Europe Customer Engagement Solutions Market Revenue Share (%), 2023 and 2032

Figure 20: Europe Customer Engagement Solutions Market Revenue Share (%), By Deployment Type, 2023 and 2032

Figure 21: Europe Customer Engagement Solutions Market Revenue Share (%), By Component, 2023 and 2032

Figure 22: Europe Customer Engagement Solutions Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 23: Europe Customer Engagement Solutions Market Revenue Share (%), By Industry, 2023 and 2032

Figure 24: Europe Customer Engagement Solutions Market Revenue Share (%), By Country, 2023 and 2032

Figure 25: Middle East and Africa Customer Engagement Solutions Market Revenue Share (%), 2023 and 2032

Figure 26: Middle East and Africa Customer Engagement Solutions Market Revenue Share (%), By Deployment Type, 2023 and 2032

Figure 27: Middle East and Africa Customer Engagement Solutions Market Revenue Share (%), By Component, 2023 and 2032

Figure 28: Middle East and Africa Customer Engagement Solutions Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 29: Middle East and Africa Customer Engagement Solutions Market Revenue Share (%), By Industry, 2023 and 2032

Figure 30: Middle East and Africa Customer Engagement Solutions Market Revenue Share (%), By Country, 2023 and 2032

Figure 31: Asia Pacific Customer Engagement Solutions Market Revenue Share (%), 2023 and 2032

Figure 32: Asia Pacific Customer Engagement Solutions Market Revenue Share (%), By Deployment Type, 2023 and 2032

Figure 33: Asia Pacific Customer Engagement Solutions Market Revenue Share (%), By Component, 2023 and 2032

Figure 34: Asia Pacific Customer Engagement Solutions Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 35: Asia Pacific Customer Engagement Solutions Market Revenue Share (%), By Industry, 2023 and 2032

Figure 36: Asia Pacific Customer Engagement Solutions Market Revenue Share (%), By Country, 2023 and 2032

Figure 37: Global Customer Engagement Solutions Key Players' Market Share/Ranking (%), 2023

Table 1: Global Customer Engagement Solutions Market Size Estimates and Forecasts, 2019 – 2032

Table 2: Global Customer Engagement Solutions Market Size Estimates and Forecasts, By Deployment Type, 2019 – 2032

Table 3: Global Customer Engagement Solutions Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 4: Global Customer Engagement Solutions Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 5: Global Customer Engagement Solutions Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 6: Global Customer Engagement Solutions Market Size Estimates and Forecasts, By Region, 2019 – 2032

Table 7: North America Customer Engagement Solutions Market Size Estimates and Forecasts, 2019 – 2032

Table 8: North America Customer Engagement Solutions Market Size Estimates and Forecasts, By Deployment Type, 2019 – 2032

Table 9: North America Customer Engagement Solutions Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 10: North America Customer Engagement Solutions Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 11: North America Customer Engagement Solutions Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 12: North America Customer Engagement Solutions Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 13: South America Customer Engagement Solutions Market Size Estimates and Forecasts, 2019 – 2032

Table 14: South America Customer Engagement Solutions Market Size Estimates and Forecasts, By Deployment Type, 2019 – 2032

Table 15: South America Customer Engagement Solutions Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 16: South America Customer Engagement Solutions Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 17: South America Customer Engagement Solutions Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 18: South America Customer Engagement Solutions Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 19: Europe Customer Engagement Solutions Market Size Estimates and Forecasts, 2019 – 2032

Table 20: Europe Customer Engagement Solutions Market Size Estimates and Forecasts, By Deployment Type, 2019 – 2032

Table 21: Europe Customer Engagement Solutions Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 22: Europe Customer Engagement Solutions Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 23: Europe Customer Engagement Solutions Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 24: Europe Customer Engagement Solutions Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 25: Middle East and Africa Customer Engagement Solutions Market Size Estimates and Forecasts, 2019 – 2032

Table 26: Middle East and Africa Customer Engagement Solutions Market Size Estimates and Forecasts, By Deployment Type, 2019 – 2032

Table 27: Middle East and Africa Customer Engagement Solutions Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 28: Middle East and Africa Customer Engagement Solutions Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 29: Middle East and Africa Customer Engagement Solutions Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 30: Middle East and Africa Customer Engagement Solutions Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 31: Asia Pacific Customer Engagement Solutions Market Size Estimates and Forecasts, 2019 – 2032

Table 32: Asia Pacific Customer Engagement Solutions Market Size Estimates and Forecasts, By Deployment Type, 2019 – 2032

Table 33: Asia Pacific Customer Engagement Solutions Market Size Estimates and Forecasts, By Component, 2019 – 2032

Table 34: Asia Pacific Customer Engagement Solutions Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 35: Asia Pacific Customer Engagement Solutions Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 36: Asia Pacific Customer Engagement Solutions Market Size Estimates and Forecasts, By Country, 2019 – 2032

Customer Engagement Solutions Market Size, Share and Global Industry Trend Forecast till 2032
  • 2019-2032
  • 2023
  • 2019-2022
  • 150
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