"Smart Strategies, Giving Speed to your Growth Trajectory"

Customer Experience as a Service (CXaaS) Market Size, Share & COVID-19 Impact Analysis, By Service Type (Campaign Development, Cross Channel Marketing, Omni Channel Engagement, and Others), By Enterprise Size (Small and Medium Enterprise, Large Enterprise), By Industry (BFSI, IT and Telecom, Government, Retail and Consumer Packaged Goods, Manufacturing, Healthcare and Life Sciences, Media and Entertainment, and Others), and Regional Forecast, 2021-2028

Last Updated: December 09, 2024 | Format: PDF | Report ID: FBI106321

 

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Key Takeaways
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of COVID-19
      1. Short-term Impact
      2. Long-term Impact
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
  5. Global Customer Experience as a Service (CXaaS) Key Players Market Share Insights and Analysis, 2020     
  6. Key Market Insights and Strategic Recommendations
  7. Companies Profiled (Covered for key 10 players only)
    1. Overview
      1. Key Management
      2. Headquarters etc.
    2. Offerings/Business Segments
    3. Key Details (Subjected to data availability in public domain and/or on paid databases)
      1. Employee Size
      2. Key Financials
        1. Past and Current Revenue
        2. Geographical Share
        3. Business Segment Share
    4. Recent Developments
  8. Annexure / Appendix
    1. Global Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Service Type (USD)
        1. Campaign Development
        2. Cross Channel Marketing
        3. Omni Channel Engagement
        4. Others (Process Optimization, etc.)
      2. By Industry (USD)
        1. BFSI
        2. IT and Telecom
        3. Government
        4. Retail and Consumer Packaged Goods
        5. Manufacturing
        6. Healthcare and Life Sciences
        7. Media and Entertainment
        8. Others (Automotive, etc.)
      3. By Enterprise Size (USD)
        1. Small and Medium Enterprise
        2. Large Enterprise
      4. By Region (USD)
        1. North America
        2. South America
        3. Europe
        4. Middle East & Africa
        5. Asia Pacific
    2. North America Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Service Type (USD)
        1. Campaign Development
        2. Cross Channel Marketing
        3. Omni Channel Engagement
        4. Others (Process Optimization, etc.)
      2. By Industry (USD)
        1. BFSI
        2. IT and Telecom
        3. Government
        4. Retail and Consumer Packaged Goods
        5. Manufacturing
        6. Healthcare and Life Sciences
        7. Media and Entertainment
        8. Others (Automotive, etc.)
      3. By Enterprise Size (USD)
        1. Small and Medium Enterprise
        2. Large Enterprise
      4. By Country (USD)
        1. United States
        2. Canada
        3. Mexico
    3. South America Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Service Type (USD)
        1. Campaign Development
        2. Cross Channel Marketing
        3. Omni Channel Engagement
        4. Others (Process Optimization, etc.)
      2. By Industry (USD)
        1. BFSI
        2. IT and Telecom
        3. Government
        4. Retail and Consumer Packaged Goods
        5. Manufacturing
        6. Healthcare and Life Sciences
        7. Media and Entertainment
        8. Others (Automotive, etc.)
      3. By Enterprise Size (USD)
        1. Small and Medium Enterprise
        2. Large Enterprise
      4. By Country (USD)
        1. Brazil
        2. Argentina
        3. Rest of South America
    4. Europe Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Service Type (USD)
        1. Campaign Development
        2. Cross Channel Marketing
        3. Omni Channel Engagement
        4. Others (Process Optimization, etc.)
      2. By Industry (USD)
        1. BFSI
        2. IT and Telecom
        3. Government
        4. Retail and Consumer Packaged Goods
        5. Manufacturing
        6. Healthcare and Life Sciences
        7. Media and Entertainment
        8. Others (Automotive, etc.)
      3. By Enterprise Size (USD)
        1. Small and Medium Enterprise
        2. Large Enterprise
      4. By Country (USD)
        1. United Kingdom
        2. Germany
        3. France
        4. Italy
        5. Spain
        6. Russia
        7. Benelux
        8. Nordics
        9. Rest of Europe
    5. Middle East & Africa Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Service Type (USD)
        1. Campaign Development
        2. Cross Channel Marketing
        3. Omni Channel Engagement
        4. Others (Process Optimization, etc.)
      2. By Industry (USD)
        1. BFSI
        2. IT and Telecom
        3. Government
        4. Retail and Consumer Packaged Goods
        5. Manufacturing
        6. Healthcare and Life Sciences
        7. Media and Entertainment
        8. Others (Automotive, etc.)
      3. By Enterprise Size (USD)
        1. Small and Medium Enterprise
        2. Large Enterprise
      4. By Country (USD)
        1. Turkey
        2. GCC
        3. Israel
        4. North Africa
        5. South Africa
        6. Rest of MEA
    6. Asia Pacific Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Service Type (USD)
        1. Campaign Development
        2. Cross Channel Marketing
        3. Omni Channel Engagement
        4. Others (Process Optimization, etc.)
      2. By Industry (USD)
        1. BFSI
        2. IT and Telecom
        3. Government
        4. Retail and Consumer Packaged Goods
        5. Manufacturing
        6. Healthcare and Life Sciences
        7. Media and Entertainment
        8. Others (Automotive, etc.)
      3. By Enterprise Size (USD)
        1. Small and Medium Enterprise
        2. Large Enterprise
      4. By Country (USD)
        1. China
        2. India
        3. Japan
        4. South Korea
        5. ASEAN
        6. Oceania
        7. Rest of Asia Pacific
  • Companies Analyzed (In order to estimate the market size and/or understanding the market ecosystem) (Note that the purpose of the below list is to highlight the exhaustiveness of coverage. This does not necessarily mean that all the below companies are profiled in the scope. Kindly refer Companies Profiled Section for more details. However, at the same, we are open to profile additional company(s) on specific request)
    • NTT DATA, Inc.
    • Bain & Company, Inc.
    • Zendesk, Inc.
    • TTEC Holdings, Inc.
    • Capgemini SE
    • IBM Corporation
    • Hexaware Technologies Limited
    • Oracle Corporation
    • MASTECH INFOTRELLIS, INC.
    • Verint Systems
    • Sutherland
    • Adobe Inc.
    • Avaya
    • OpenText Corporation
Read Less

Figure 1: Global Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Service Type, 2020 and 2028

Figure 2: Global Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Industry, 2020 and 2028

Figure 3: Global Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 4: Global Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), by Region, 2020 and 2028

Figure 5: Global Customer Experience as a Service (CXaaS) Market Share Analysis and Matrix, 2020

Figure 6: North America Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Service Type, 2020 and 2028

Figure 7: North America Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Industry, 2020 and 2028

Figure 8: North America Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 9: North America Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), by Country, 2020 and 2028

Figure 10: South America Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Service Type, 2020 and 2028

Figure 11: South America Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Industry, 2020 and 2028

Figure 12: South America Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 13: South America Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), by Country, 2020 and 2028

Figure 14: Europe Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Service Type, 2020 and 2028

Figure 15: Europe Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Industry, 2020 and 2028

Figure 16: Europe Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 17: Europe Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), by Country, 2020 and 2028

Figure 18: Asia Pacific Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Service Type, 2020 and 2028

Figure 19: Asia Pacific Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Industry, 2020 and 2028

Figure 20: Asia Pacific Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 21: Asia Pacific Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), by Country, 2020 and 2028

Figure 22: Middle East and Africa Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Service Type, 2020 and 2028

Figure 23: Middle East and Africa Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Industry, 2020 and 2028

Figure 24: Middle East and Africa Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 25: Middle East and Africa Customer Experience as a Service (CXaaS) Market Revenue Share Split (%), by Country, 2020 and 2028

Table 1: Global Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, YoY Growth Rate, 2017 – 2028

Table 2: Global Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Service Type, 2017 – 2028

Table 3: Global Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Industry, 2017 – 2028

Table 4: Global Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2017 – 2028

Table 5: Global Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, by Region, 2017 – 2028

Table 6: North America Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, 2017 – 2028

Table 7: North America Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Service Type, 2017 – 2028

Table 8: North America Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Industry, 2017 – 2028

Table 9: North America Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2017 – 2028

Table 10: North America Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, by Country, 2017 – 2028

Table 11: South America Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, 2017 – 2028

Table 12: South America Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Service Type, 2017 – 2028

Table 13: South America Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Industry, 2017 – 2028

Table 14: South America Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2017 – 2028

Table 15: South America Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Country, 2017 – 2028

Table 16: Europe Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, 2017 – 2028

Table 17: Europe Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Service Type, 2017 – 2028

Table 18: Europe Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Industry, 2017 – 2028

Table 19: Europe Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2017 – 2028

Table 20: Europe Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Country, 2017 – 2028

Table 21: Asia Pacific Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, 2017 – 2028

Table 22: Asia Pacific Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Service Type, 2017 – 2028

Table 23: Asia Pacific Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Industry, 2017 – 2028

Table 24: Asia Pacific Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2017 – 2028

Table 25: Asia Pacific Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, by Country, 2017 – 2028

Table 26: Middle East and Africa Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, 2017 – 2028

Table 27: Middle East and Africa Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Service Type, 2017 – 2028

Table 28: Middle East and Africa Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Industry, 2017 – 2028

Table 29: Middle East and Africa Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2017 – 2028

Table 30: Middle East and Africa Customer Experience as a Service (CXaaS) Market Size Estimates and Forecasts, by Country, 2017 – 2028

Customer Experience as a Service (CXaaS) Market Size, Share and Global Industry Trend Forecast till 2028
  • 2017-2028
  • 2020
  • 2017-2019
  • 160
  • Buy Now

Information & Technology Clients

Bain & Company
Dell
ey
Fujitsu
Go daddy
Google
Hitachi
huawei
Kpmg
Lek
Lg
Panasonic
Samsung
Softbank
Sony
Toshiba
Yahoo

Related Reports

Client Testimonials

“We are quite happy with the methodology you outlined. We really appreciate the time your team has spent on this project, and the efforts of your team to answer our questions.”

- One of the largest & renowned medical research centers based in the U.S. on a report on the U.S. NIPT Market.

“Thanks a million. The report looks great!”

- Feedback from a consultant on a report on the U.S. Beef Market.

“Thanks for the excellent report and the insights regarding the lactose market.”

- Brazil based company specializing in production of protein ingredients.

“I liked the report; would it be possible to send me the PPT version as I want to use a few slides in an internal presentation that I am preparing.”

- Global Digital Services Agency on a report on the Global Luxury Goods Market.

“This report is really well done and we really appreciate it! Again, I may have questions as we dig in deeper. Thanks again for some really good work.”

- U.S.-based biotechnology company focussing on treatment of chronic pain.

“Kudos to your team. Thank you very much for your support and agility to answer our questions.”

- Europe-based provider of solutions to automate data centre operations.

“We appreciate you and your team taking out time to share the report and data file with us, and we are grateful for the flexibility provided to modify the document as per request. This does help us in our business decision making. We would be pleased to work with you again, and hope to continue our business relationship long into the future.”

- India-based manufacturer of industrial and specialty intermediates with a strong global presence.

“I want to first congratulate you on the great work done on the Medical Platforms project. Thank you so much for all your efforts.”

- One of the largest cosmetics company in the world.

“Thank you very much. I really appreciate the work your team has done. I feel very comfortable recommending your services to some of the other startups that I’m working with, and will likely establish a good long partnership with you.”

- U.S. based startup operating in the cultivated meat market.

“We received the below report on the U.S. market from you. We were very satisfied with the report.”

- Global hearing aids manufacturer.

“I just finished my first pass-through of the report. Great work! Thank you!”

- U.S. based solar racking solutions provider.

“Thanks again for the great work on our last partnership. We are ramping up a new project to understand the imaging and imaging service and distribution market in the U.S.”

- World’s leading advisory firm.

“We feel positive about the results. Based on the presented results, we will do strategic review of this new information and might commission a detailed study on some of the modules included in the report after end of the year. Overall we are very satisfied and please pass on the praise to the team. Thank you for the co-operation!”

- Germany based machine construction company.

“Thank you very much for the very good report. I have another requirement on cutting tools, paper crafts and decorative items.”

- Japanese manufacturing company of stationery products.

“We are happy with the professionalism of your in-house research team as well as the quality of your research reports. Looking forward to work together on similar projects”

- One of the Leading Food Companies in Germany

“We appreciate the teamwork and efficiency for such an exhaustive and comprehensive report. The data offered to us was exactly what we were looking for. Thank you!”

- Intuitive Surgical

“I recommend Fortune Business Insights for their honesty and flexibility. Not only that they were very responsive and dealt with all my questions very quickly but they also responded honestly and flexibly to the detailed requests from us in preparing the research report. We value them as a research company worthy of building long-term relationships.”

- Major Food Company in Japan

“Well done Fortune Business Insights! The report covered all the points and was very detailed. Looking forward to work together in the future”

- Ziering Medical

“It has been a delightful experience working with you guys. Thank you Fortune Business Insights for your efforts and prompt response”

- Major Manufacturer of Precision Machine Parts in India

“I had a great experience working with Fortune Business Insights. The report was very accurate and as per my requirements. Very satisfied with the overall report as it has helped me to build strategies for my business”

- Hewlett-Packard

“This is regarding the recent report I bought from Fortune Business insights. Remarkable job and great efforts by your research team. I would also like to thank the back end team for offering a continuous support and stitching together a report that is so comprehensive and exhaustive”

- Global Management Consulting Firm

“Please pass on our sincere thanks to the whole team at Fortune Business Insights. This is a very good piece of work and will be very helpful to us going forward. We know where we will be getting business intelligence from in the future.”

- UK-based Start-up in the Medical Devices Sector

“Thank you for sending the market report and data. It looks quite comprehensive and the data is exactly what I was looking for. I appreciate the timeliness and responsiveness of you and your team.”

- One of the Largest Companies in the Defence Industry
We use cookies to enhance your experience. By continuing to visit this site you agree to our use of cookies . Privacy.
X