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Europe Contact Center as a Service (CCaaS) Market Size, Share & Industry Analysis, By Function (Interactive Voice Response (IVR), Multichannel Automatic Call Distribution, Computer Telephony Integration (CTI), Reporting and Analytics, Workforce Optimization, Customer Collaboration, and Others), By Enterprise Type (Small and Medium Enterprises (SMEs) and Large Enterprises), By Industry (Banking, Financial Services, and Insurance (BFSI), IT and Telecommunications, and Others), and Regional Forecast, 2024-2032

Last Updated: February 03, 2025 | Format: PDF | Report ID: FBI104283

 

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Executive Summary
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of Generative AI
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. Europe Contact Center as a Service Key Players Market Share/Ranking, 2023
    4. Porter’s Five Forces Analysis
  5. Europe Contact Center as a Service Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer)
    3. By Enterprise Type (USD)
      1. Small and Medium Enterprises (SMEs)
        1. Less than 50
        2. 50 to 250
      2. Large Enterprises
        1. 251 to 500
        2. 501 to 1000
        3. More than 1000
    4. By Industry (USD)
      1. Banking, Financial Services, and Insurance (BFSI)
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others (Automotive, etc.)
    5. By Country (USD)
      1. United Kingdom
      2. Germany
      3. France
      4. Italy
      5. Spain
      6. Rest of Europe
  6. U.K. Contact Center as a Service Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others
    3. By Enterprise Type (USD)
      1. Small and Medium Enterprises (SMEs)
        1. Less than 50
        2. 50 to 250
      2. Large Enterprises
        1. 251 to 500
        2. 501 to 1000
        3. More than 1000
    4. By Industry (USD)
      1. Banking, Financial Services, and Insurance (BFSI)
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
  7. Germany Contact Center as a Service Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others
    3. By Enterprise Type (USD)
      1. Small and Medium Enterprises (SMEs)
        1. Less than 50
        2. 50 to 250
      2. Large Enterprises
        1. 251 to 500
        2. 501 to 1000
        3. More than 1000
    4. By Industry (USD)
      1. Banking, Financial Services, and Insurance (BFSI)
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
  8. France Contact Center as a Service Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others
    3. By Enterprise Type (USD)
      1. Small and Medium Enterprises (SMEs)
        1. Less than 50
        2. 50 to 250
      2. Large Enterprises
        1. 251 to 500
        2. 501 to 1000
        3. More than 1000
    4. By Industry (USD)
      1. Banking, Financial Services, and Insurance (BFSI)
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
  9. Italy Contact Center as a Service Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others
    3. By Enterprise Type (USD)
      1. Small and Medium Enterprises (SMEs)
        1. Less than 50
        2. 50 to 250
      2. Large Enterprises
        1. 251 to 500
        2. 501 to 1000
        3. More than 1000
    4. By Industry (USD)
      1. Banking, Financial Services, and Insurance (BFSI)
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
  10. Spain Contact Center as a Service Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others
    3. By Enterprise Type (USD)
      1. Small and Medium Enterprises (SMEs)
        1. Less than 50
        2. 50 to 250
      2. Large Enterprises
        1. 251 to 500
        2. 501 to 1000
        3. More than 1000
    4. By Industry (USD)
      1. Banking, Financial Services, and Insurance (BFSI)
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
  11. Company Profiles for Top 10 Players
    1. Genesys
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Current Revenue
        3. Recent Developments
    2. 8x8, Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Revenue Type Share
        5. Recent Developments
    3. Five9, Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Recent Developments
    4. Content Guru
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Current Revenue
        3. Recent Developments
    5. Talkdesk
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Current Revenue
        3. Recent Developments
    6. NICE
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    7. Amazon Web Services, Inc. 
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    8. Vonage
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Current Revenue
        2. Recent Developments
    9. Avaya LLC
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Business Segment Share
        4. Recent Developments
    10. Odigo
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Current Revenue
        3. Recent Developments
    11. Orange Business
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Current Revenue
        3. Recent Developments
    12. NFON AG
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
  12. Key Takeaways
Read Less

Figure 1: Europe Contact Center as a Service Market Revenue Share (%), 2023 and 2032

Figure 2: Europe Contact Center as a Service Market Revenue Share (%), By Function, 2023 and 2032

Figure 3: Europe Contact Center as a Service Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 4: Europe Contact Center as a Service Market Revenue Share (%), By Industry, 2023 and 2032

Figure 5: Europe Contact Center as a Service Market Revenue Share (%), By Country, 2023 and 2032

Figure 6: U.K. Contact Center as a Service Market Revenue Share (%), 2023 and 2032

Figure 7: U.K. Contact Center as a Service Market Revenue Share (%), By Function, 2023 and 2032

Figure 8: U.K. Contact Center as a Service Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 9: U.K. Contact Center as a Service Market Revenue Share (%), By Industry, 2023 and 2032

Figure 10: Germany Contact Center as a Service Market Revenue Share (%), 2023 and 2032

Figure 11: Germany Contact Center as a Service Market Revenue Share (%), By Function, 2023 and 2032

Figure 12: Germany Contact Center as a Service Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 13: Germany Contact Center as a Service Market Revenue Share (%), By Industry, 2023 and 2032

Figure 14: France Contact Center as a Service Market Revenue Share (%), 2023 and 2032

Figure 15: France Contact Center as a Service Market Revenue Share (%), By Function, 2023 and 2032

Figure 16: France Contact Center as a Service Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 17: France Contact Center as a Service Market Revenue Share (%), By Industry, 2023 and 2032

Figure 18: Italy Contact Center as a Service Market Revenue Share (%), 2023 and 2032

Figure 19: Italy Contact Center as a Service Market Revenue Share (%), By Function, 2023 and 2032

Figure 20: Italy Contact Center as a Service Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 21: Italy Contact Center as a Service Market Revenue Share (%), By Industry, 2023 and 2032

Figure 22: Spain Contact Center as a Service Market Revenue Share (%), 2023 and 2032

Figure 23: Spain Contact Center as a Service Market Revenue Share (%), By Function, 2023 and 2032

Figure 24: Spain Contact Center as a Service Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 25: Spain Contact Center as a Service Market Revenue Share (%), By Industry, 2023 and 2032

Figure 26: Europe Contact Center as a Service Key Players' Market Share/Ranking (%), 2023

Table 1: Europe Contact Center as a Service Market Size Estimates and Forecasts, 2019 – 2032

Table 2: Europe Contact Center as a Service Market Size Estimates and Forecasts, By Function, 2019 – 2032

Table 3: Europe Contact Center as a Service Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 4: Europe Contact Center as a Service Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 5: Europe Contact Center as a Service Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 6: U.K. Contact Center as a Service Market Size Estimates and Forecasts, 2019 – 2032

Table 7: U.K. Contact Center as a Service Market Size Estimates and Forecasts, By Function, 2019 – 2032

Table 8: U.K. Contact Center as a Service Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 9: U.K. Contact Center as a Service Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 10: Germany Contact Center as a Service Market Size Estimates and Forecasts, 2019 – 2032

Table 11: Germany Contact Center as a Service Market Size Estimates and Forecasts, By Function, 2019 – 2032

Table 12: Germany Contact Center as a Service Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 13: Germany Contact Center as a Service Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 14: France Contact Center as a Service Market Size Estimates and Forecasts, 2019 – 2032

Table 15: France Contact Center as a Service Market Size Estimates and Forecasts, By Function, 2019 – 2032

Table 16: France Contact Center as a Service Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 17: France Contact Center as a Service Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 18: Italy Contact Center as a Service Market Size Estimates and Forecasts, 2019 – 2032

Table 19: Italy Contact Center as a Service Market Size Estimates and Forecasts, By Function, 2019 – 2032

Table 20: Italy Contact Center as a Service Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 21: Italy Contact Center as a Service Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 22: Spain Contact Center as a Service Market Size Estimates and Forecasts, 2019 – 2032

Table 23: Spain Contact Center as a Service Market Size Estimates and Forecasts, By Function, 2019 – 2032

Table 24: Spain Contact Center as a Service Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 25: Spain Contact Center as a Service Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Europe Contact Center as a Service (CCaaS) Market Size, Share and Global Industry Trend Forecast till 2032
  • 2019-2032
  • 2023
  • 2019-2022
  • 140
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