"Smart Strategies, Giving Speed to your Growth Trajectory"

ITSM Market Size, Share & Industry Analysis, By Deployment (On-premises and Cloud), By Enterprise Type (Large Enterprises and SMEs), By Application (Configuration & Change Management, Operations & Performance Management, Incident Management, Problem Management, and Others), By Industry (BFSI, IT & Telecommunication, Government & Public Sector, Retail & Consumer Goods, Healthcare, Manufacturing, Media & Entertainment, and Others), and Regional Forecast, 2024 – 2032

Last Updated: February 03, 2025 | Format: PDF | Report ID: FBI109485

 

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Executive Summary
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of Generative AI
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. Global ITSM Key Players Market Share/Ranking, 2023
  5. Global ITSM Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment (USD)
      1. On-premises
      2. Cloud
    3. By Enterprise Type (USD)
      1. Large Enterprises
      2. SMEs
    4. By Application (USD)
      1. Configuration & Change Management
      2. Operations & Performance Management
      3. Incident Management
      4. Problem Management
      5. Others (Asset Management, etc.)
    5. By Industry (USD)
      1. BFSI
      2. IT & Telecommunication
      3. Government & Public Sector
      4. Retail & Consumer Goods
      5. Healthcare
      6. Manufacturing
      7. Media & Entertainment
      8. Others (Energy & Utility, Education, etc.)
    6. By Region (USD)
      1. North America
      2. South America
      3. Europe
      4. Middle East & Africa
      5. Asia Pacific
  6. North America ITSM Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment (USD)
      1. On-premises
      2. Cloud
    3. By Enterprise Type (USD)
      1. Large Enterprises
      2. SMEs
    4. By Application (USD)
      1. Configuration & Change Management
      2. Operations & Performance Management
      3. Incident Management
      4. Problem Management
      5. Others (Asset Management, etc.)
    5. By Industry (USD)
      1. BFSI
      2. IT & Telecommunication
      3. Government & Public Sector
      4. Retail & Consumer Goods
      5. Healthcare
      6. Manufacturing
      7. Media & Entertainment
      8. Others (Energy & Utility, Education, etc.)
    6. By Country (USD)
      1. United States
        1. By Application
      2. Canada
        1. By Application
      3. Mexico
        1. By Application
  7. South America ITSM Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment (USD)
      1. On-premises
      2. Cloud
    3. By Enterprise Type (USD)
      1. Large Enterprises
      2. SMEs
    4. By Application (USD)
      1. Configuration & Change Management
      2. Operations & Performance Management
      3. Incident Management
      4. Problem Management
      5. Others (Asset Management, etc.)
    5. By Industry (USD)
      1. BFSI
      2. IT & Telecommunication
      3. Government & Public Sector
      4. Retail & Consumer Goods
      5. Healthcare
      6. Manufacturing
      7. Media & Entertainment
      8. Others (Energy & Utility, Education, etc.)
    6. By Country (USD)
      1. Brazil
        1. By Application
      2. Argentina
        1. By Application
      3. Rest of South America
  8. Europe ITSM Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment (USD)
      1. On-premises
      2. Cloud
    3. By Enterprise Type (USD)
      1. Large Enterprises
      2. SMEs
    4. By Application (USD)
      1. Configuration & Change Management
      2. Operations & Performance Management
      3. Incident Management
      4. Problem Management
      5. Others (Asset Management, etc.)
    5. By Industry (USD)
      1. BFSI
      2. IT & Telecommunication
      3. Government & Public Sector
      4. Retail & Consumer Goods
      5. Healthcare
      6. Manufacturing
      7. Media & Entertainment
      8. Others (Energy & Utility, Education, etc.)
    6. By Country (USD)
      1. United Kingdom
        1. By Application
      2. Germany
        1. By Application
      3. France
        1. By Application
      4. Italy
        1. By Application
      5. Spain
        1. By Application
      6. Russia
        1. By Application
      7. Benelux
        1. By Application
      8. Nordics
        1. By Application
      9. Rest of Europe
  9. Middle East & Africa ITSM Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment (USD)
      1. On-premises
      2. Cloud
    3. By Enterprise Type (USD)
      1. Large Enterprises
      2. SMEs
    4. By Application (USD)
      1. Configuration & Change Management
      2. Operations & Performance Management
      3. Incident Management
      4. Problem Management
      5. Others (Asset Management, etc.)
    5. By Industry (USD)
      1. BFSI
      2. IT & Telecommunication
      3. Government & Public Sector
      4. Retail & Consumer Goods
      5. Healthcare
      6. Manufacturing
      7. Media & Entertainment
      8. Others (Energy & Utility, Education, etc.)
    6. By Country (USD)
      1. Turkey
        1. By Application
      2. Israel
        1. By Application
      3. GCC
        1. By Application
      4. North Africa
        1. By Application
      5. South Africa
        1. By Application
      6. Rest of MEA
  10. Asia Pacific ITSM Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment (USD)
      1. On-premises
      2. Cloud
    3. By Enterprise Type (USD)
      1. Large Enterprises
      2. SMEs
    4. By Application (USD)
      1. Configuration & Change Management
      2. Operations & Performance Management
      3. Incident Management
      4. Problem Management
      5. Others (Asset Management, etc.)
    5. By Industry (USD)
      1. BFSI
      2. IT & Telecommunication
      3. Government & Public Sector
      4. Retail & Consumer Goods
      5. Healthcare
      6. Manufacturing
      7. Media & Entertainment
      8. Others (Energy & Utility, Education, etc.)
    6. By Country (USD)
      1. China
        1. By Application
      2. India
        1. By Application
      3. Japan
        1. By Application
      4. South Korea
        1. By Application
      5. ASEAN
        1. By Application
      6. Oceania
        1. By Application
      7. Rest of Asia Pacific

 

  1. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
    1. ServiceNow
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    2. Salesforce, Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    3. Freshworks Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    4. Flexera Software, Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    5. BMC Software, Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    6. Open Text Corporation
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    7. IBM Corporation
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    8. Ivanti
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    9. Broadcom, Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    10. Atlassian Pty Ltd.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
  2. Key Takeaways
Read Less

Figure 1: Global ITSM Market Revenue Share (%), 2023 and 2032

Figure 2: Global ITSM Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 3: Global ITSM Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 4: Global ITSM Market Revenue Share (%), By Application, 2023 and 2032

Figure 5: Global ITSM Market Revenue Share (%), By Industry, 2023 and 2032

Figure 6: Global ITSM Market Revenue Share (%), By Region, 2023 and 2032

Figure 7: North America ITSM Market Revenue Share (%), 2023 and 2032

Figure 8: North America ITSM Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 9: North America ITSM Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 10: North America ITSM Market Revenue Share (%), By Application, 2023 and 2032

Figure 11: North America ITSM Market Revenue Share (%), By Industry, 2023 and 2032

Figure 12: North America ITSM Market Revenue Share (%), By Country, 2023 and 2032

Figure 13: South America ITSM Market Revenue Share (%), 2023 and 2032

Figure 14: South America ITSM Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 15: South America ITSM Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 16: South America ITSM Market Revenue Share (%), By Application, 2023 and 2032

Figure 17: South America ITSM Market Revenue Share (%), By Industry, 2023 and 2032

Figure 18: South America ITSM Market Revenue Share (%), By Country, 2023 and 2032

Figure 19: Europe ITSM Market Revenue Share (%), 2023 and 2032

Figure 20: Europe ITSM Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 21: Europe ITSM Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 22: Europe ITSM Market Revenue Share (%), By Application, 2023 and 2032

Figure 23: Europe ITSM Market Revenue Share (%), By Industry, 2023 and 2032

Figure 24: Europe ITSM Market Revenue Share (%), By Country, 2023 and 2032

Figure 25: Middle East & Africa ITSM Market Revenue Share (%), 2023 and 2032

Figure 26: Middle East & Africa ITSM Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 27: Middle East & Africa ITSM Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 28: Middle East & Africa ITSM Market Revenue Share (%), By Application, 2023 and 2032

Figure 29: Middle East & Africa ITSM Market Revenue Share (%), By Industry, 2023 and 2032

Figure 30: Middle East & Africa ITSM Market Revenue Share (%), By Country, 2023 and 2032

Figure 31: Asia Pacific ITSM Market Revenue Share (%), 2023 and 2032

Figure 32: Asia Pacific ITSM Market Revenue Share (%), By Deployment, 2023 and 2032

Figure 33: Asia Pacific ITSM Market Revenue Share (%), By Enterprise Type, 2023 and 2032

Figure 34: Asia Pacific ITSM Market Revenue Share (%), By Application, 2023 and 2032

Figure 35: Asia Pacific ITSM Market Revenue Share (%), By Industry, 2023 and 2032

Figure 36: Asia Pacific ITSM Market Revenue Share (%), By Country, 2023 and 2032

Figure 37: Global ITSM Key Players' Market Share/Ranking (%), 2023

Table 1: Global ITSM Market Size Estimates and Forecasts, 2019 – 2032

Table 2: Global ITSM Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 3: Global ITSM Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 4: Global ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 5: Global ITSM Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 6: Global ITSM Market Size Estimates and Forecasts, By Region, 2019 – 2032

Table 7: North America ITSM Market Size Estimates and Forecasts, 2019 – 2032

Table 8: North America ITSM Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 9: North America ITSM Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 10: North America ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 11: North America ITSM Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 12: North America ITSM Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 13: U.S. ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 14: Canada ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 15: Mexico ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 16: South America ITSM Market Size Estimates and Forecasts, 2019 – 2032

Table 17: South America ITSM Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 18: South America ITSM Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 19: South America ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 20: South America ITSM Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 21: South America ITSM Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 22: Brazil ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 23: Argentina ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 24: Europe ITSM Market Size Estimates and Forecasts, 2019 – 2032

Table 25: Europe ITSM Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 26: Europe ITSM Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 27: Europe ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 28: Europe ITSM Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 29: Europe ITSM Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 30: U.K. ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 31: Germany ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 32: France ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 33: Italy ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 34: Spain ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 35: Russia ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 36: Benelux ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 37: Nordics ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 38: Middle East & Africa ITSM Market Size Estimates and Forecasts, 2019 – 2032

Table 39: Middle East & Africa ITSM Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 40: Middle East & Africa ITSM Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 41: Middle East & Africa ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 42: Middle East & Africa ITSM Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 43: Middle East & Africa ITSM Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 44: Turkey ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 45: Israel ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 46: GCC ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 47: North Africa ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 48: South Africa ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 49: Asia Pacific ITSM Market Size Estimates and Forecasts, 2019 – 2032

Table 50: Asia Pacific ITSM Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 51: Asia Pacific ITSM Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 52: Asia Pacific ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 53: Asia Pacific ITSM Market Size Estimates and Forecasts, By Industry, 2019 – 2032

Table 54: Asia Pacific ITSM Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 55: China ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 56: India ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 57: Japan ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 58: South Korea ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 59: ASEAN ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 60: Oceania ITSM Market Size Estimates and Forecasts, By Application, 2019 – 2032

ITSM Market Size, Share and Global Industry Trend Forecast till premises and Cloud), By Enterprise Type (Large Enterprises and SMEs), By Application (Configuration & Change Management, Operations & Performance Management, Incident Management, Problem Management, and Others), By Industry (BFSI, IT & Telecommunication, Government & Public Sector, Retail & Consumer Goods, Healthcare, Manufacturing, Media & Entertainment, and Others), and Regional Forecast, 2024 – 2032
  • 2019-2032
  • 2024
  • 2019-2022
  • 120
Multi-report Purchase Plan
    A Customized Plan Will be Created Based on the number of reports you wish to purchase