Business Process Management Market Size, Share & Industry Analysis, By Component (Solution/Tools/Platform and Services), By Deployment (On-Premise and Cloud), By Enterprise Type (Large Enterprises and Small and Medium-Sized Enterprises), By Functionality (Accounting & Finance, Sales & Marketing, Human Resource, Supply Chain Management, Operations Management & Support, and Others), By Industry (BFSI, IT & Telecommunication, Healthcare, Manufacturing, Retail & E-commerce, Government, and Others), and Regional Forecast, 2025-2032

The global business process management market size was valued at USD 17.78 billion in 2024. The market is projected to grow from USD 21.51 billion in 2025 to USD 70.93 billion by 2032, exhibiting a CAGR of 18.6% during the forecast period.

The scope of the study considers technology platforms, solutions, and services offered by companies, such as IBM’s Business Process Manager platform, Software AG’s ARIS Enterprise platform, Oracle’s Business Process Management Suite, Red Hat Process Automation Manager, Tibco’s BPM Enterprise solution, and other related products and services.

Business process management (BPM) involves the analysis, monitoring, and optimization of all business processes from beginning to end. This method helps organizations achieve their strategic goals by providing them with the tools to manage their workflow effectively. Business process management, also known as BPM software, BPM tools, or BPM platforms, which are often enhanced with advanced technologies such as artificial intelligence (AI) and machine learning (ML) to ensure compliance and security.

• As per the analyst predictions in 2024, increased usage of BPM could boost productivity in business operations by 50%, increase sales volume by 20%, and enhance the organization's revenue by 40% to deliver improved customer experience.

Growing demand for BPM solutions to enhance business agility and increased digitalization across different industrial sectors, is driving the business process management market growth. This trend is expected to accelerate the performance of digital business process transformation over the forecast period.

Post COVID-19 crisis, the significance of business process management as a catalyst for digital transformation has been on the rise. Companies increasingly recognize business process management solutions essential for driving digital expansion, leading to robust market growth despite the challenging COVID-19 pandemic landscape.

• According to industry experts, in 2020, 76% of businesses and executives agreed that organizations must restructure their technology and business processes to integrate people and technology in ways that prioritize human needs.

Therefore, the market is anticipated to experience positive growth after the pandemic.

IMPACT of GENERATIVE AI

Increased Investment in Generative AI Integration Drives Market Growth

Generative AI has the potential to revolutionize BPM by enhancing customer experiences and enhancing business operations. These AI models analyze large amounts of data to predict future needs and suggest efficient allocation of staff, equipment, and materials. By doing so, generative AI can elevate BPM to a strategic asset, enhancing overall business performance.

• According to a research survey in May 2024, 67% of AI decision-makers report that their companies aim to increase investment in the integration of generative AI to improve the performance of business operations.

Generative AI is currently being used in business processes to simplify complex workflows, automate repetitive tasks, and improve decision-making. It can expedite the creation of detailed process maps, standard operating procedures (SOPs), insights summaries, and reports.

Additionally, organizations are exploring generative AI to generate real-time, contextually relevant responses to optimize customer interactions and personalize communications. However, integration of gen-AI with BPM solutions requires organizations to prioritize data security and compliance. Business process management solutions can add significant value by enforcing compliance, automatically checking quality, and monitoring work in a centralized location.

MARKET DYNAMICS

Market Trends

Integration of Low-code/no-code Technology with BPM Software to Boost Market Growth

Low-code or no-code technique plays a noticeable role in BPM by enabling businesses to build custom applications tailored specifically to their unique requirements. Low-code/No-code BPM software allows users to generate and modify business processes through intuitive visual interfaces, reducing the need for IT professionals. This democratization of process automation empowers organizations to respond swiftly to market changes and make active decisions. This leads to better business agility and faster time-to-market for products and services.

• For instance, in April 2022, Salesforce unveiled a tool without coding capabilities aimed at streamlining the delivery of government programs, empowering public officials to rapidly develop, test, and automate intricate policies-based rules. This tool supports the creation of automated systems capable of performing sophisticated tasks.

As more companies recognize the benefits of low-code/no-code BPM solutions, the market for these platforms is growing rapidly. Enterprises are increasingly adopting these solutions to boost productivity, cut costs, and improve customer experiences. Moreover, the ease of implementation and scalability of low-code/no-code BPM platforms make them appealing to companies of all sectors and sizes.

Therefore, the emergence of Low-code/No-code BPM is shaping the global BPM market, providing businesses with a powerful toolset to optimize their processes and gain a competitive advantage in today's fast-paced business environment.

Market Drivers

Increasing Usage of AI-Powered BPM Software to Drive Market Growth

Businesses are increasingly selecting BPM tools to improve efficiency and gain better visibility into their operation models. AI is gaining popularity across the corporate world, resulting in innovative business models and business process advancements. BPM software backing up companies by automating workflow tasks, managing resources, and enabling self-service in previously inaccessible areas. Integration of AI technology into existing BPM software (iBPMS) allows companies to remove human errors from processes while providing a better service to consumers.

• According to a research survey, 42% of respondents rated AI as essential for optimizing internal processes, while 31% of respondents rated it as critical for optimizing external BPM processes. This AI-driven BPM process improves business efficiency and helps organizations to make data-driven decisions.

AI-powered BPM tools address real-time data collection issues, restricting the time between insight and action. BPM solutions provide visibility, analysis, and deep data insights into business operations, offering real-time data on current results and indicators for future improvements.

Market Restraint

High Implementation Cost to Restrict Market Growth

The primary challenge in the business process management market growth is the significant upfront cost required to implement these solutions across an organization, a cost that many smaller businesses find prohibitive. As a result, these businesses rely on manual labor rather than automated solutions for various tasks within their departments.

The transition to a fully automated system necessitates a complete overhaul, which can further increase the initial investment. These factors hinder companies from embracing more sophisticated solutions for their business operations. Therefore, the high initial costs act as a barrier to the market's expansion.

Market Opportunity

Increased Integration of BPM Solutions in the Healthcare Industry Drive Market Growth

Increasing adoption of business process management solutions in the healthcare sector has significantly contributed to the growth of the BPM market. Utilizing a BPM platform in healthcare offers numerous benefits, including improved clinical procedures, faster administrative tasks, compliance assurance, increased operational efficiency, reduced errors and delays, and better patient care. The industry has expanded as a result, with companies such as Kissflow Inc., Infosys Limited, and BP Logix, Inc., which offer BPM solutions tailored for healthcare services.

Moreover, governments worldwide are investing more in digitizing the healthcare system, which has propelled the advancement of business process management within the sector.

• For instance, in May 2022, the Liberal Government of Tasmania announced it would allocate USD 150 million to upgrade its digital health infrastructure. The funds will be used to improve communication about appointments, eliminate form and care duplication, decrease wait times for services, and provide easy and convenient access to healthcare for local communities.

SEGMENTATION ANALYSIS

By Component

Need to Implement Enterprise-wide Process Management Solution/Tools/Platform and Achieve Maximum Value to Boost the Market Growth

On the basis of component, the market is segregated into a solutions/tools/platform and services.

The solution/tools/platform holds the largest market share in 2024. The growing implementation of BPM solutions reduces human intervention in business processes and streamlines operations, allowing workers to focus on their core tasks. This results in effective and optimized resource utilization and aims to continue to fulfill the needs of customers along with obtaining the desired business objectives. BPM software trains experts with powerful tools for forming company rules that are customized to the needs of individual projects.

Services are projected to lead the market with the highest growth rate during the forecast period. BPM services help companies standardize business operations by incorporating core technology components, along with enterprise asset management and application and data analytics, for implementation across multiple channels.

By Deployment

Ongoing Trend of Cloud Solutions to Boost the Segment Growth

On the basis of deployment, the market is divided into on-premise and cloud.

Cloud-based BPM is expected to grow with the highest CAGR during the forecast period. Factors such as minimum impact on internal resources, reduced overhead investment, minimum subscription cost, and other advantages are boosting the demand for cloud-based BPM software across the world.

• For instance, according to Forrester's Total Economic Impact of Appian report in May 2023, the cloud-based BPM solution provided by Appean enhances the performance of business processes by 95%. Thus, the demand for cloud-based BPM solutions is poised to increase throughout the forecast period.

The on-premise segment is expected to witness steady growth and hold the largest market share in 2024. As companies earlier conducted development and testing procedures on the public cloud, many are now opting for on-premise-based BPM solutions due to safety concerns. This shift has led to boost adoption of on-premise process management solutions by enterprises.

By Functionality

Accounting & Finance Segment led due to Simplification of Complex Processes

Based on functionality, the market is segregated into accounting & finance, sales & marketing, human resource, supply chain management, operations management & support, and others.

Accounting & finance dominated the market in 2024 and is expected to grow with the highest CAGR over the forecast period. BPM solutions help alleviate the burden on finance and accounting departments by simplifying complex business operational system, ultimately enhancing the efficiency of the entire business system.

The operation management & support segment is estimated to grow with a modest growth rate over the forecast period. The ability to improve the speed of business operations by delivering intelligent automation solutions encourages consumers to adopt the BPM system for managing critical business management functions. Growing usage of the BPM system aims to improve worker efficiency, expand operational agility, and simplify critical business processes are expected to lead the market growth.

By Enterprise Type

Rising Adoption of BPM Solutions among SMEs to Improve Productivity Likely to Propel Segment Growth

On the basis of enterprise type, the market is divided into large enterprises and small & medium-sized enterprises (SMEs).

SMEs are expected to grow with the highest CAGR over the forecast period. This growth is due to the need for small and medium-sized enterprises to automate business procedures and improve productivity, which is expected to increase the adoption of BPM suites and solutions. The growing demand for flexibility in times of emergencies and the need for faster response time are encouraging SMEs to implement process management tools.

Large enterprises dominated the market in 2024, as many organizations have already implemented business process management solutions to manage large amounts of enterprise data and processes. This trend is expected to continue, driving further growth in the segment in the forthcoming years.

By Industry

Adoption of BPM Solutions Across BFSI to Automate the Banking and Customer Onboarding Process Boost the Market Growth

Based on industry, the business process management market is categorized into BFSI, IT & telecommunication, healthcare, manufacturing, retail & e-commerce, government, and others.

The BFSI sector is estimated to grow with the highest CAGR over the forecast period. The adoption of the BPM platform across banking industries helps automate workflows, obtain better visibility into day-to-day operations, and minimize manual errors. The BFSI sector experiences the acceptance of business process management tools to support emerging developments such as mobile banking, checkbooks, internet banking, and more. Banks and financial services use BPM solutions to enhance customer onboarding and loan origination process, which further supports the adoption of BPM suites.

The IT and telecommunication segment held the largest market share in 2024, with BPM software adoption driven by a growing emphasis on business visibility, better customer service, and operational excellence. Growing usage of BPM solutions by IT industries helps to gain deep data insights of department-wise processes, supported by robust analytics dashboards.

• According to a research survey in 2024, 74% of IT and engineering professionals believe that automation processes save 50% of their time and aim to track operational process performance for constant workflow optimization.

Thus, the demand for business process management solutions across the IT and telecommunication industry increases gradually over the forecast period to automate key crisis management processes and enhance business continuity operations.

BUSINESS PROCESS MANAGEMENT MARKET REGIONAL OUTLOOK

North America

North America dominates the global business process management market share, due to the increasing integration of machine learning (ML), artificial intelligence (AI), and robotic process automation (RPA) techniques, which automates business operations and boosts market growth. Furthermore, the presence of companies, such as Oracle, IBM, Createch, Ricoh Canada Inc., and others, in the U.S., Canada, and Mexico, which are adopting BPM solutions to enhance business operations and provide a better customer experience, further propels market growth during the forecast period.

North America accounts for the highest market share in 2024 due to rising demand for BPM software across different industry verticals such as BFSI, healthcare, retail, and IT, which aim to fulfill growing customer needs for operational efficiency. Hence, this factor drives the growth of the market over the forecast period.

The U.S. holds the largest share in 2024 with the growing adoption of BPM solutions to streamline complex workflows across different industrial sectors. This adoption drives the growth in the country.

• For instance, in May 2023, Pegasystems Inc. introduced Pega Process Mining, designed to simplify the process for Pega users, regardless of technical expertise, to identify and resolve issues that impede business operations.

Europe

Europe holds the second-highest share in the global market. Many regional industries have implemented BPM solutions to improve the speed and accuracy of various processes. The manufacturing, automotive, and financial sectors are the leading adopters in Europe focusing on optimizing production, supply chains, and service delivery. Many companies focused on improving their back-end and front-end operations, such as customer service and sales.

Asia Pacific

Asia Pacific is projected to record the highest growth over the forecast period. Growing demand for identifying new customer demands, along with reduced time and risks, boost the adoption of BPM solutions across various industries present across China, India, and Japan. India is considered one of the leading countries in the region, offering IT-BPM outsourcing services.

• According to a researcher’s survey in 2023, India is expected to grow by 3.3% y-o-y in FY24. This is due to the growing demand for automating customer-facing processes and monitoring production workflows, which drives the growth of the market across the region.

Middle East & Africa

Middle East & Africa holds a decent share of the global market. The ongoing digital transformation is expected to boost the demand for BPM solutions across different industries. The rising demand for automating business processes to manage and maintain specific operations is a key factor boosting the growth of the market.

South America

The demand for BPM solutions in South America is growing gradually across different industry verticals as enterprises are increasingly focused on automating and optimizing processes to improve productivity. This has driven the growth of the market in the region during the forecast period.

COMPETITVE LANDSCAPE

Key Industry Players

Companies are Focusing on Partnerships and Product Launches for Managing the Business Automation Processes.

The prominent players in the market, such as IBM, Software AG, Oracle, Red Hat, Tibco Software, and HCL Technologies, are focusing on offering advanced and innovative solutions to cater to the growing needs of industries. These key players are forming partnerships and focusing on product launches to provide innovative solutions for managing business automation processes. Additionally, these companies are offering consumer-centric solutions to help boost business growth.

List of Companies Studied:

• IBM Corporation (U.S.)


• Software AG (Software GmbH) (Germany)


• Oracle Corporation (U.S.)


• Red Hat, Inc. (U.S.)


• Kissflow Inc. (U.S.)


• Tibco Software Inc. (U.S.)


• OTRS AG (Germany)


• Infosys Limited (India)


• HCL Technologies Limited (India)


• Newgen Software Technologies Limited. (India)


• PolariseMe (UAE)


• Appian Corporation Inc. (U.S.)


• Opentext, Inc. (Canada)


• Microsoft Corporation (U.S.)


• Accenture (Ireland)


• Persistent Systems (India)


• Centric Consulting (U.S.)


• CMW Lab. (U.S.)


• Bizagi (U.S.)


• Pegasystems Inc. (U.S.)

KEY INDUSTRY DEVELOPMENTS:

• October 2024 – Kladana, a cloud-based ERP software solution provider, launched a new ERP Workflow Automation solution mainly for SMEs to automate order management and routine business management tasks, facilitating smoothly enable management operations.


• October 2024 – Microsoft Corporation declared the expansion of its AI-driven Copilot platform by adding new autonomous agent capabilities. These enhancements are designed to enhance business processes across different industrial sectors, helping businesses regulate the functionality of sales, supply chain management, and finance departments to boost overall performance.


• June 2024 – WNS (Holdings) Limited, a global digital-based BPM solution provider, entered into a partnership with Mosaic Insurance, a global insurer, to create a future-ready operations model to improve business efficiency.


• May 2024 – Fusion, a BPM and enterprise content management (ECM) provider, partnered with S4A IT Solutions, an IT solutions provider, to expand its market reach in North America after achieving success in South America and another international market. This partnership allows Fusion to leverage professional support to deliver custom-made IT solutions and unparalleled support to clients across various industries.


• September 2022 - AGS Health, a provider of revenue cycle management (RCM) solutions and a strategic partner in healthcare systems across the U.S., introduced the AGS AI platform. This integrated solution merges artificial intelligence (AI) and automation with top-rated human-in-the-loop services to enhance revenue cycle performance.

REPORT COVERAGE

The research report highlights leading regions across the world to offer the user a better understanding of the market. Furthermore, it provides insights into the latest industry trends and analyzes technologies that are being deployed at a rapid pace at the global level. It further offers information on the drivers and restraints, helping the reader gain in-depth knowledge about the market.

REPORT SCOPE & SEGMENTATION

ATTRIBUTE	DETAILS
Study Period	2019-2032
Base Year	2024
Estimated Year	2025
Forecast Period	2025-2032
Historical Period	2019-2023
Growth Rate	CAGR of 18.6% from 2025 to 2032
Unit	Value (USD Billion)
Segmentation	By Component Solution/Tools/Platform Services By Deployment On-Premise Cloud By Enterprise Type Large Enterprises Small and Medium Enterprises (SMEs) By Functionality Accounting & Finance Sales & Marketing Human Resource Supply Chain Management Operations Management & Support Others (Customer Management)  By Industry BFSI IT & Telecommunication Healthcare Manufacturing Retail & E-commerce Government Others (Oil & Gas, Media & Entertainment) By Region North America (By Component, By Deployment, By Enterprise Type, By Functionality, By Industry, and By Country) U.S. (By Industry) Canada (By Industry) Mexico (By Industry) Europe (By Component, By Deployment, By Enterprise Type, By Functionality, By Industry, and By Country) U.K. (By Industry) Germany (By Industry) France (By Industry) Italy (By Industry) Spain (By Industry) Russia (By Industry) Benelux (By Industry) Nordics (By Industry) Rest of Europe Asia Pacific (By Component, By Deployment, By Enterprise Type, By Functionality, By Industry, and By Country) China (By Industry) Japan (By Industry) India (By Industry) South Korea (By Industry) ASEAN (By Industry) Oceania (By Industry) Rest of Asia Pacific Middle East & Africa (By Component, By Deployment, By Enterprise Type, By Functionality, By Industry, and By Country) Turkey (By Industry) Israel (By Industry) GCC (By Industry) North Africa (By Industry) South Africa (By Industry) Rest of Middle East & Africa South America (By Component, By Deployment, By Enterprise Type, By Functionality, By Industry, and By Country) Brazil (By Industry) Argentina (By Industry) Rest of South America
Companies Profiled in the Report	IBM Corporation (U.S.) Software AG (Software GmbH) (Germany) Oracle Corporation (U.S.) Red Hat, Inc. (U.S.) Kissflow Inc. (U.S.) Infosys Limited (U.S.) Newgen Software Technologies Limited. (India) PolariseMe (UAE) Appian Corporation Inc. (U.S.) Opentext, Inc. (U.S.)