Self-Checkout System Market Size, Share & Industry Analysis By Type (Fixed and Mobile-based), By Component (Solution and Services), By Sales Channel (Direct and Indirect), By End-users (Retail, Hospitality, and Others), and Regional Forecasts, 2024-2032

The global self-checkout system market size was valued at USD 4.88 billion in 2023. The market is projected to grow from USD 5.64 billion in 2024 to USD 18.01 billion by 2032, exhibiting a CAGR of 15.6% during the forecast period.

The report's scope comprises various solutions and services offered by key players, such as NCR Corporation, Toshiba Global Commerce Solutions, Hisense Systems Europe, Diebold Nixdorf Incorporated., and Qingdao CCL Technology Co., Ltd. Self-checkout machines allow customers to complete their transactions from a retailer without needing a traditional staffed checkout. Fujitsu Limited provides self-checkout machines, including FUJITSU Impulse Self-Service, U-Scan Genesis, U-Scan 6.0, and others. Similarly, NCR Corporation provides the FastLane Self-Service Checkout R6C model of the innovative SCO system. These systems offer retailers advanced scalability, flexibility, usability, and reliability. It facilitates faster payment processing and reduces wait time. Companies worldwide are deploying these checkout technologies to monitor and promote effective performance in the workplace.

Increasing demand for automation and cloud-based self-checkouts (SCOs) in the retail sector for cost and time efficiency drives the market. Major businesses in the market are implementing these advanced solutions across retail stores. For instance,

• In March 2022, NCR Corporation offered a cloud-driven SCO to Bed Bath & Beyond, empowering self-checkout in the store experience for the firm. NCR self-checkout solutions help the company’s countrywide operations by incorporating cloud-driven SCO into its checkout methodology.

The COVID-19 pandemic negatively impacted the market owing to the government’s mandatory restrictions and the closure of malls, shops, retail stores, and hypermarkets. Also, digital payment companies showed a decline in their revenue owing to a lack of consumer spending in retail stores, convenience stores, hypermarkets, and many other sectors. These factors had a significant impact on the global manufacturing facilities of SCO systems.

Self-Checkout System Market Trends

Rising Use of Artificial Intelligence (AI)-based SCO Systems to Propel Market Growth

The increasing implementation of cloud-based and Artificial Intelligence (AI)-driven self-checkout solutions among retail, hospitality, and other merchants drives the market growth. The rising popularity of AI-based services in checkout systems is increasing their demand in developed nations.

These self-checkout systems, aided with AI technology, enable users to recognize elements as effortlessly as with human eyes. The inventive technology offers more personalized and convenient consumer experiences to users, while offering enhanced automation and lesser physical contact.

Hence, there has been an increase in investment in SCO kiosks by the numerous sectors. In efforts to enhance the customer experience, there is a continuous investment in AI-based and cloud-driven SCO systems, which offer more independence to consumers.

To remain competitive, several leading players in the market are incorporating cloud and AI-based self-checkout solutions. For instance,

• In January 2024, Diebold Nixdorf announced the launch of an AI-based combat self-checkout shrinkage. The Vynamic Smart Vision shrink minimization handles the threat of shrinkage at self-checkout stations and safeguards positive shopper and employee experiences.

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Self-Checkout System Market Growth Factors

Increased Adoption of Automation across Retail and Hospitality Industries to Drive Market Growth

Connectivity, digitization, and data are vital factors that propel digital transformation. To improve customer experience, businesses are implementing digital technologies to produce new services and products. Self-checkout solutions assist customers with shopping and facilitate digital and contactless payments without needing retail staff. The implementation of cashless payment methods drives the demand for checkout systems.

Self-checkout kiosks integrated with automated inventory management solutions ensure real-time inventory level updates. Such systems have the capability of self-ordering with the dealers, avoiding an out-of-stock condition.

These checkout systems are deployed to reduce wait time and provide an innovative shopping experience to customers. Furthermore, growing smartphone usage globally is driving the growth in cashless payments. Also, key players in the global market are collaborating to deploy SCO systems in retail stores. For instance,

• In February 2024, Aldi, in collaboration with Grabango, installed a completely automated self-checkout system at a shop in suburban Chicago. The automated self-checkout system allows shoppers to leave without the need to scan their purchased items.

Thus, cashless payment methods and rising automation will drive the market during the projected period.

RESTRAINING FACTORS

Data Security Concerns to Impede Market Growth

SCO benefits many firms and businesses. However, there are some challenges for which enterprises must be prepared, such as data leakage, device faults, phishing attacks, and software & network defects. For instance,

•          There is a high possibility of cyber risks where data can be hacked in unsafe and unsecured networks. Data hackers can easily penetrate the data locations and access vital data and records, such as financial credentials of customer business accounts. This can result in substantial financial loss and damage a company’s reputation.

In addition, devices must be well-protected in a secured network. Thus, cyber threats and data breaches due to lack of security may impede the global self-checkout system market growth.

Self-Checkout System Market Segmentation Analysis

By Type Analysis

Fixed Segment Has Largest Share Owing to Rising Demand Among Convenience Stores

Based on type, the market is segmented into fixed and mobile-based self-checkout solutions.

The fixed segment is anticipated to hold the largest market share as it offers more features and functionality. The rising adoption of fixed checkout systems among convenience store owners will propel the segment’s growth.

Additionally, the mobile-based segment is expected to record a moderate CAGR during the forecast period as consumers are rapidly adopting digital technologies. Also, rising adoption of mobile-based payment among retailers and customers will propel this segment’s growth.

By Component Analysis

Increasing Demand for Automation by Retailers Propelled Demand for Self-Scanning Solutions Globally

Based on component, the market is divided into solutions and services.

The solutions segment is expected to hold the maximum market share owing to the growing installation of self-checkout machines across the retail and hospitality sectors.

In addition, the services segment is expected to register the highest CAGR during the forecast period. Key players operating in the global market are engaged in developing customized SCO services to enhance and utilize the full functionality of these systems.

By Sales Channel Analysis

Direct Sales Channel to Witness High Growth Owing to Rising Adoption by Large Retail Chains

Based on sales channel, the market is segmented into direct and indirect.

The direct segment is expected to hold the largest market share owing to bulk purchases made by retail and hospitality businesses. SCO systems are traded in bulk by manufacturers across regions featuring low cost and import & export duties.

The indirect segment is also estimated to show the highest CAGR during the forecast period. The key players may invest more in third-party affiliates than their personnel to improvise and promote sales.

By End-user Analysis

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Rising Adoption of Self-Checkout System by Convenience Stores and Retail Malls to Propel Growth

Based on end-user, the market is segregated into retail, hospitality, and others (mass merchandisers).

The retail segment is anticipated to hold the largest market share due to the increasing implementation of self-checkout machines in retail shops, supermarkets, malls, and convenience stores to save time and reduce additional labor costs. In retail stores and malls, customers can scan the products' bar codes and pay effortlessly without standing in long queues.

• In December 2023, Enactor and Harrods announced the launch of a self-checkout system to deliver an enhanced shopping experience to customers. With this partnership, Enactor reaffirmed its mutual commitment to improving the shopping experience for all buyers.

The hospitality segment is projected to register the highest CAGR during the forecast period. This growth is owing to the rising adoption of these checkout systems among food chain restaurants, such as McDonald's, Domino's, and others.

REGIONAL INSIGHTS

Geographically, the global market is fragmented into five major regions: Asia Pacific, Europe, North America, South America, and the Middle East & Africa. They are further categorized into countries.

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North America is anticipated to account for the largest market share during the analysis period owing to the growing demand for and several deployments of self-checkout systems by retail stores. Furthermore, the North American market is propelled by the growing adoption of automation and digital payment methods by retailers, restaurants, and other end-users.

The U.S. leads the North American market owing to the increasing adoption of mobile payments among customers in the U.S. Furthermore, Canada is predicted to display the highest CAGR owing to retailers’ and restaurants' adoption of these machines.

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The European market is driven by the rising adoption of mobile-based self-scanning systems among retailers and restaurants. The adoption of such advanced self-checkout systems is seen across the U.K., France, and the Netherlands.

As per Fortune Business Insights, Asia Pacific is projected to record a leading CAGR as prominent market players are increasing their investments in the development of this self-scanning system. Also, countries, such as South Korea, Japan, China, and others have increased the usage of self-checkout machines after COVID-19. Such factors highlight the progress that Asia Pacific is making in the adoption of such technologies, which clearly indicates its potential for success and opportunities for the self-checkout system market in the future.  For instance,

• In January 2024, Stellar Lifestyle introduced around ten retail experiences aiming at robotics, automation, and digital retail facilities. It comprises the first self-checkout store of 7-Eleven in Singapore.

Furthermore, labor shortages and the rising adoption of self-scanning systems among retailers and restaurants across Asia Pacific have propelled the regional market growth.

The Middle East & African governments are digitalizing their operations and promoting the adoption of digital technologies. Also, several banks are promoting digital payments, and retailers and malls are accepting digital payment options.

South American countries, such as Argentina and Brazil are widely adopting digital technologies to automate their business processes. For instance,

• In September 2022, Grupo Éxito installed self-checkout solutions offered by the retail division of Toshiba. Grupo Éxito is a retail store in South America. Moreover, convenience and retail stores in South American countries are implementing the self-checkout system to prevent checkout lanes and minimize the number of billing staff.

List of Key Companies in Self-Checkout System Market

Market Leaders Launch New Products to Strengthen Market Positioning

The market is fragmented with top players, such as NCR Corporation, Diebold Nixdorf Incorporated, Toshiba Global Commerce Solutions, Qingdao CCL Technology Co., Ltd., and Hisense Systems Europe. These companies are expanding their operations by implementing corporate strategies, such as acquisitions, mergers, product launches, partnerships, and collaborations.

List of Key Companies Profiled:

• Toshiba Global Commerce Solutions (U.S.)


• NCR Corporation (U.S.)


• Diebold Nixdorf, Incorporated (U.S.)


• Qingdao Histone Intelligent Commercial System Co. Ltd. (Shiji Group) (China)


• Qingdao CCL Technology Co., Ltd. (China)


• Qingdao Wintec System Co., Ltd. (China)


• Fujitsu Limited (Japan)


• Erply (U.S.)


• ITAB Group (Sweden)


• Pan-Oston (U.S.)

KEY INDUSTRY DEVELOPMENTS:

• January 2024 – ITAB signed an agreement with a grocery chain in Europe for the delivery of 7,200 self-checkout machines for their multiple stores in the region. The implementation has started and is projected to be completed in February 2025.


• January 2024 – NCR Voyix introduced a future-forward, flexible, modernized self-checkout solution for shoppers and retailers. It caters to varying shopper experiences, drives the inclusion of payments & demographics, and offers an agile, modern SaaS mechanism stack with a flexible hardware approach.


• October 2023 – Fujitsu Frontech North America announced the launch of new retail mechanism developments at the NACS Show 2023. At the forefront of progressions in retail mechanisms for convenience stores are RFID-driven self-checkout systems and the unified incorporation of U-SCAN software on the NCR self-checkout system.


• October 2023 – Telpo introduced a self-checkout system with a facial recognition feature.  The terminal enables enterprises to install self-service checkouts by recognizing the dish or item selected, examining its price, presenting the bill, and accepting customers’ payments with NFC cards, QR codes, or facial recognition.


• June 2022 - Couche-Tard, a variety store operative, installed an AI-based self-checkout solution from the SCO system manufacturer Mashgin, which is based in Canada. Couche-Tard installed AI-powered and computer-vision-based self-checkout systems in its 7,000 stores across the U.S., Canada, and Europe.

REPORT COVERAGE

An Infographic Representation of Self-Checkout System Market

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The report offers qualitative and quantitative insights into the market and a detailed analysis of the size & growth rate for all possible segments in the market. It also elaborates on market dynamics, emerging trends, and the competitive landscape. Key insights offered in the report are the adoption of automation by individual segments, recent industry developments, such as partnerships, mergers & acquisitions, consolidated SWOT analysis of key players, business strategies of leading market players, macro & micro-economic indicators, and key industry trends.

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